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Reviews for KFC in Phoenix, AZ

Brenda Powell 1 year ago
1

this place is horrible. i do door dash and everytime i go inside to pick up an order they lock the doors. in a week the door... are locked 4 out of 7 days. all different times. and the staff is rude when i tell them at the speaker im doing a door dash. i can see them inside just all sitting down in lobby. and one person in kitchen. they need better staff and managers. todayim sitting in parking lot cause man told me to wait outside for my order. a 3 piece chicken shouldnt take 36 minutes to make Read more

Jeanina Allen-Burroughs 2 years ago
2

I never have luck with this location. I ordered an 8 piece meal, i asked to make sure it was mixed and not just legs and thighs... he said it is white and dark meat. My two sides were mashed potatoes and corn he asked if i wanted gravy I let him know yes Idid. So when i got home I had corn, mashed potatoes no gravy and legs and thighs and 4 wings. SMH! If you are waiting for somechicken to cook, let me know so I can make the choice to wait or accept what you have to offer. Customer service is going down!Very few people have pride in their jobs anymore. ???? Read more

Leticia Rivera 2 years ago
1

If I could I?d give it -5 stars I absolutely would. I will NEVER go to this KFC again. The customer service by the female at the... window was atrocious. It took 10 minutes for anyone to take my order and 20 minutes to actually get the food. The majority ofthe biscuits were raw in the middle. Had it not been for my daughters ?craving? I?d have left. To make matters worse I had to goback to it after getting home because some of the food I?d ordered was missing. As I was leaving the 2nd time I held the dooropen for the same female that took my order the first time because her hands were full and she didn?t even acknowledge it or thefact that she stepped on the back of my shoe because she was walking THAT close to me. Read more

Sanie Burney 2 years ago
2

I WENT BROUGHT THE SIX PIECE SPECIAL LEGS & THIGHS. I RECIEVED WING AND EXTRA SMALL ONES AT THAT WHICH I WAS TOLD THAT THEY ARE... THIGHS. THE CHILD AT THE WINDOW YELLED AT THE COOK STATING THAT I SAID THESE WERE WING. He yelled back that it was THIGHS. I wastold that they would not refund my money due to the fact I touched the chicken to show her it was a wing. I am so disappointedwith the service and food there. The chicken legs was overcooked and dry. So so disappointed. Read more

Mike Rios 2 years ago
1

I want to go get the family dinner tonight at KFC very disappointed Paying over $35 for some really small pieces of chicken is... really unacceptable. Read more

Valerie Mendoza 2 years ago
2

This place sucks. And it's the only KFC in the area I live in.. I ordered online so I wouldn't have to wait for my food & when... I arrived it wasn't even ready! I even arrived 10 minutes after the pick up time and it STILL wasn't ready. Why take onlineorders if you're unable to have the staff to make it? I wasn't the only online order who had to wait, either. Supposed to be a"quick pick up" but there was nothing QUICK about this ???? Read more

Crystal Garza 2 years ago
1

6/26/2022 at 1:38 pm chicken sloppy and soggy caller to get a refund or new order of chicken they said no customer service bad... if I could give zero stars I would Read more

Jesus Villegas 2 years ago
1

This place is prestine .., the food was fresh, the booth seating is fantastic, goodjob staff.. Rip.. I would give a five star... rating but in order to do that i would have to repeat my experience few more times.. i guess i will be seeing you guys (KFC) abit more. 5-19-22. Terrible. I do not understand what happened. Purchased a num 12, sandwich was warm and coold in some areas..and softdrink machine has been out for more than 2months . like i said, Read more