Reviews for IHOP in Phoenix, AZ
Worst service ever, asked waiter for coffee and never came, then I asked the hostess ?rude girl about 5.4 with a lot of... earrings? to get me some coffee and she told me it was not her job and she could not help me. These employees need bettertraining on people skills. There were plenty of waiters walking around so it?s not like they were short handed. Notacceptable. We were there around 10:20am Read more
Best and worst place to go late at night , the only reason I even would consider returning is the waitress I got her name was... Katie , she was super friendly, fast, and actually got my order right without even writing it down. The reason it was terriblewas the lack of employees, the rude manager a female that I never got her actual name but she's short and wears glasses, she'seven rude to her waitresses it's sad especially when they work so hard and always seem short handed. They had my waitressworking completely by herself even though I noticed another server just walking around slowly cleaning up tables while my serverwas literally running around trying to take care of. The entire dining room on a crazy busy Saturday night. Shout out to Katie ,your amazing and you deserve a better supervisor that cares more about the customers as well as her employees. Read more
My shake I've ordered didn't taste good, but it was good last time. This vanilla shake I've ordered ruined my appetite for this... time. I don't think that I'm gonna order anymore shakes here at this location ever again, You manager who ever is in charge ofthe employees that makes the shakes needs to find out what their doing to the shakes they taste like old grease. Very gross! Read more
Service was super slow. We went early in the morning around 8 a.m. After we got seated, we waited at least 20 minutes before we... were even asked about drinks. But once we did get our food and drinks, the food was delicious. And was much enjoyed. We gavethem another chance (fathers day) We got put at the same table. No special father day promotions or anything. Still waited along time just to get our drinks. Families being seated after us, got drinks and food before we even got asked for drinks. Tookthem forever to make our food too. Haven't been happy with the service at all. Read more
Ordered takeout, Isabel was rude taking the order and rude giving the order and rude answering the phone, like if you don?t want... to be at work then don?t go in. This is customer service so u should serve with a good attitude. Isabel told us the food wouldbe done in 15 20 minutes but an hour passed before I received my take out order. I showed up at the restaurant and informed MsIsabel my order was there ready and she kept rudely say wait for your name to be called, whole time my food is dying on theshelf, My order was wrong and cold the flavors where all there just had to throw it in the microwave. If I received betterservice I could looked passed the BS but all bad just the flavor of food was good Isabel just needs retraining on customerservice JUST DISAPPOINTING Read more
The service from our waitress was excellent, the wait time to sit down wasn't too bad. They were out of milk & some other stuff... as well, our order was wrong, but the waitress was nice enough to get it fixed even though we said it was okay. I got a newsandwich that came out some turkey melt & I was like where is turkey? Read more
The food was less than good,kind of gross actually. The cook/s decided that even though the avocado that was supposed to top my... dish was rotten, they put it on top anyway! ???? then when I brought it to the server's attention, she said "yeah I saw thattoo, I have been seeing some really disturbing things come from the kitchen today" This was our server! The last line of defensebefore your snafu makes it to the customer!! Sorry IHOP but you're now on the "don't go back" list!! Read more
I went to this location and used a gift card I bought through my credit card. I placed a pickup order for a little over $30 and... I returned it after half my combo was missing. I didn?t have time to wait for another order to be made as I was on my lunchbreak so I asked the manager for a refund. She agreed and told me my card would be refunded. When I asked her for a receipt shetold me she couldn?t provide a receipt for a refund. I told her I wasn?t leaving without proof of refund. She again told me shecouldn?t provide me with anything. After a third request and I got a little upset she told me to wait and she came back with aprinted copy of my order receipt and refund written on it and her card attached. She assured me the funds would be returned. Iagreed this was sufficient. She again told me she would personally take care of the refund. Now 5 months later, I just attemptedto use the gift card and no refund was ever given. I still have the receipt and I actually even have video of the whole thing.I?m glad I have both. The manager tried really hard to get me to leave with nothing. I?ll contact corporate Monday. Read more