Reviews for El Pollo Loco in Phoenix, AZ
I bought a $50 digital gift card in 2020. Today is 11/16/2022 and still haven't been able to use this giftcard I've called... customer service I've recived a replacement and for some reason I still can't use this dam card this is a joke. All they say iswill look into it. Stay away from the gift cards Read more
I have been coming here for almost ten years! This is my favorite Pollo Loco location. The chicken is fire-grilled to... perfection, and I always receive phenomenal service. Read more
Asked for a double chicken bowl with no sour cream and they gave me a bowl with sour cream. When I let the person know they said... sure no problem I?ll take care of it and when they return the bowl they just cleaned it out but have the same bowl with sourcream smeared on the side of the bowl and on pieces of the chicken. Read more
We are staying at the hotel right next this place. We read the reviews and thought we would save our money. Then we got... hungry. So we thought ok we will try it. I got the 4 piece chicken. Mashed potatoes and gravy and the beans. It came with 4tortillas. It was awesome. My husband got the street tacos. They also were delicious. Everything was hot. We were pleasantlysurprised and now we are stuffed. Read more
They were rude and made our meals with hardly any chicken. My chicken bowl was not even full. ( I'm still hungry) When asked for... more chicken, they said that is 4oz and would have to charge. The chicken they gave was scraps at the bottom but when they madeother people's food they had the right amount and size pieces of chicken. They also laughed at my husband when he asked toremake his food because it wasn't right. My husband asked other customers if there was any chicken in his burrito, they said no.The chicken nachos had barely any chicken. The manager remade that and showed me 4oz of chicken and I told the manger that wasnot 4oz of chicken. That was still scrapps at the bottom of the pan. They also were charging for cilantro dressing. The place isdirty on top of that. The service was horrible and they seemed to be racists since they made our meals with hardly any chickenand made other peoples meals right with the right amount of chicken. I wouldn't even give them 1 star. NEGATIVE 5 STARS YES!!!WHAT HAPPENED TO THE $5 MENU?? PAID FULL PRICE FOR THIS BAD FOOD. Read more
Horrible take out service every time have order they don't put tortillas if is not one thing is another last time i order a 12... pcs got home and there was 8 pcs of chicken and they wore also not all full pcs you let me know if u count this as full peacesthis are bones this are not even full peaces I don't recommend going to this pollo Loco the Manger was yelling and saying bad words the works are bipolar Read more
Sign said new shrimp tacos. I ordered 3. All were 4 dollars and change for a small taco with only 3 tiny pieces of shrimp in... eachs with over load of cabbage. Very bland with no taste. Id put 0 starts but thats not possible. Never going back again. Notworth any amount of money. Read more
Maggy was great! Asked her for a recommendation and she pointed me In the right direction. Beef quesodilla was on point. Great... food and even better service. I'll be coming back as long as maggy is there. Treated me like family! Read more