Reviews for Dunkin' in Phoenix, AZ
Two workers, one was lost, the other picking up the slack but overall the experience was a mess. Two basic drinks took 35... minutes. But they did give a free cookie ??????????? Read more
I couldn't find my debit card in my purse and paid with change instead. There was only one person behind me in the drive thru... and the coffee maker was making rude comments like: oh my God after I paid for the drink. I'm sure my annual income is twicewhat she makes. I promise you I will not be back to a Dunkin donuts ever! Read more
This Dunkin location is really the best. Staff is always helpful and accommodating, even when you have large orders ! Came in... today to pick up my order for 100 people and it was all ready for me. Definitely call in advance to help the staff out- it?s apopular location! Read more
Ordered a bagel sandwich and it came on sourdough? Ordered a muffin and I don?t even know where the muffin is but I sure didn?t... get it. A friend ordered hash browns brown bites and there was only 2 little bites in the bag.. she also ordered the snack baconand it was 1 piece of bacon. I?ve called the location 6 times and no one will answer the phone?Worst experience I?ve ever hadand really wish I could give 0 stars for my service and order today.. Read more
Bacon egg and cheese was cold despite having to wait over 10 minutes. Paid at the drive thru and was told to park in the parking... lot to wait for my order. Finally, someone emerged from the empty store and gave me a cold breakfast sandwich. Waste of time andmoney. Read more
Unbelievable this has to be the top of my list for WORST CUSTOMER SERVICE.... I walked in every employee looked at me but never... greeted me. There was one customer having issues with the app etc... The employee helping her asked another employee to helpwith the issue...Still no greet or acknowledgement... The only person that seemed to be doing actual work was the manager...shestill didn't greet me either... She said door dash (random name). I said I'm here for door dash and gave my customers name...she picked up an item with the name ...I said yes...I was still in shock of what lack of customer service they had.... Afterrushing to leave I arrive in front of customers house than realizing there were donuts they did not hand me... I drove about 2-3miles back to the store with the order of hash browns still in toe .. I reached the store asked if they can warm up the hashbrowns cause they were getting cold as a courtesy...the manager told the employee that she can remake the order but not reheat...but the employee took it upon herself to be nasty and say we don't do that its not our fault you forgot the order...We makethe order and you pick it up we have nothing to do with anything else etc.... I just asked for warm hash browns.. Not anirrelevant speel... Terrible customer service ... If they were mystery shopped it would be a fail! Read more
Terrible most of the times I get from here, tipping point is this instance, just received a cup a of milk instead a latte I... ordered, they should just stop wasting peoples money and say they don?t have it Read more
Wanted to try the cookie butter donut--picked up in the late afternoon, so the doughnut was a bit stale, and they were out of... Boston creams, but the French crullers, apple fritters, and Bavarian cream were great. Clean store and friendly service. Read more