Reviews for Dunkin' in Phoenix, AZ
I will never come back to this location, customer service SUCKS. Two girl employees with attitude and wears glasses. Very bad... customer service like she hates her job!!!!! Don?t get mad when I ask what flavor donuts do you have ? It?s your JOB. You shouldwant to help your customers? smile more Read more
Woman running drive thru decided to pocket my money when I was paying half on cash and rest on card. What a shame, it?s obvious... if a customer hands you cash and a card at THE SAME TIME that it?ll be a half payment?. Get you a new employee who don?t stealfrom customers, SMH. Read more
Well well well...DD has fallen dramatically. From the dry looking donuts to them not have hash browns. Customer service seemed... off and unprofessional. I would not eat or drink anything from here. I had the egg and cheese turkey sausage sandwich with alarge matcha latte with whip cream, and was not at all impressed. DD need to upgrade quickly or they won't last with their blastfrom the past coffee machines and such. Won't be returning to this establishment until improvements have been made. Read more
This place was pretty rude. I don't have high expectations at drive thru joints, but there was no good morning, hi, hello. First... words out of the person's mouth were: we are only doing coffee and donuts this morning. Okay. No problem. But you didn't knowwhat I was going to order, so give it a second. Then I'm asked to wait to order. She leaves the mic on, so I hear talking to thewhole time. But she finally says: what can I get you? No hi; sorry about that; thanks for waiting. Again, no high expectations,but I'm up early too. Going to a job that might drain me today. I just want some coffee and a donut. I can empathize thatbusinesses are short staffed and short on patience with some people. But understand not everyone is going to give you a hardtime, so start your interaction from a good place. Cold brew was good, my blueberry glaze donut was fantastic. But I can dowithout the attitude. Read more
This is now updated to today. I decided to try it again. I ended walking out of the store because the cashier had a difficult... customer. Instead of helping the clueless cashier they ignored her. The waited on 10 drive customers. The customer was stillstanding at the register. There were 4 people in the drive and the clueless cashier helping walk ups only. They still didnothing to acknowledge the line. I ended up walking out after 20 minutes still not being helped. Read more
More and more disappointed each time I get Donuts here. Hit and miss to get Vanille cream filled. This time got there early. Got... 8 Vanille and 4 chocolate. No cream on the outside to be seen. Open up each one , not even 1/2 a teap. These are the only onesmy mom likes and she is bedridden on home Hospice and I can't even get a good donut for her. So sad! Read more
Staff is always friendly. Service is fast. Zeus my dog enjoys their company as well being treated to their pup cups . This... location is newly renovated, and has just opened up. So go check it out . I would have liked to see a outdoor gated patio forcustomers creating that relaxed environment and a double lane for the drive thru. Read more
Everytime we order from the app we have to wait or they don't have the order correct. Seems to be chaotic. Experienced staff... need to have patience with training thier new staff instead of casting blame on them. Read more