Reviews for Dickey's Barbecue Pit in Phoenix, AZ
I am a Veteran, and this is one of few places that shows that you are welcome and loved. Manager Amy showed an act of kindness... that made me feel like I was being thanked by an individual that cares, and not just a corporation. Also, the food here isAMAZING! With 3 different BBQ sauces to try, it was a treat. Try the sweet sauce on pulled pork! Read more
Went in there with a coupon for a free half rack of ribs. Coupon listed no catches or conditions. I asked about it, the guy... turns around, looks in the fridge for a half second, turns back around and says, oh, we're out. Asks if I wanted anything else,no. Great promotion and service, guys. Never going to be a paying customer now. $4+ PER RIB? Forget it. Read more
Lunch here today was delicious! They only had a couple of employees but they were hustling butt and took care of my order... quickly without compromising quality. I will be back! Read more
Received an offer through the mail for a free half rack of ribs. I thought it was an excellent offer so i used to coupon code... online. The order placing experience was easy through the app but the order progress updates wasnt working so i wasnt able toplan my arrival right when the food was ready. I went by the ETA given and it seemed that the food had been sitting for a whilebefore i had got there, affecting the quality. Additional meals (2 meals with 3 ribs each) were included with the order. Theside items; mac&cheese, creamed spinach, coleslaw, bread, and even the fries, were excellent. Then the ribs. Probably one ofthe worst set of ribs ive eaten. The sauce was fine but wow the meat was tough and barely anything on them. Arent theseadvertised as "meat fall off the bone" ribs? Definitely have toothpicks on standby or just avoid the ribs completely. Its beena while but i do remember their other meat plates being very tasty so maybe it was a bad day to get the ribs. Read more
While the food held the standard of all Dickeys restaurants I've been to across the nation, the customer service was BY FAR THE... WORST. Not a single customer (including myself) was greeted coming through the door or at the counter. They skipped over peoplein line. They made delivery drivers wait to pass them a bag. They did not tell any customer THANK YOU. You could tell theemployees were hot and overwhelmed. I finally received my order and took it home to the family. When we opened the boxes up, wehad 3 of 4 items correct. Two pounds of ham were put into our bag instead of two pounds of turkey. That's a big difference whenyou don't eat ham and left a decent tip for terrible service. I absolutely will not return to this location untilmanagement/ownership makes the changes that need to be made. Read more
So I'm giving one star because I really wanted burnt ends and when my food was delivered I open the box to find that they just... cut up brisket into smaller pieces. Like I'm sorry I worked for a BBQ place for a while and well I know the difference betweenbrisket and burnt ends. And for them to just cut up brisket and try to pass it off as burnt ends is just sad.and also brisketshouldn't be like chewing rubber. I will never come here again. Back to pork on a fork I go. I will also be recommending toanyone that ask that they go to any other BBQ place then here Read more
Anthony is a best manager. His crews/staffs forgot the rolls which's supposed to come with the pack that I ordered online for... delivery. Anthony apologized and personally came to drop those missing items himself at my place because I couldn't go to thestore myself and gave me some free dessert and coupon. What an excellent customer service! Read more
The online order tracker seriously needs to be fixed. I had to call to check and make sure my order was ready it was and had... been for 45 min before I called because there was NO update on the order tracker. Other than that staff has always been nice andthe food is good. Except for this time unfortunately Read more