Reviews for Cold Stone Creamery in Phoenix, AZ

We usually have a good experience at Coldstone, however my boyfriend did not have a pleasant experience. I got my usual, Sweet... Cream with chocolate chip cookie dough and golden oreos. My boyfriend got a milkshake. His issue was that he ordered the "LoveIt" size which is a large, and they went to make it in what looked like a Kids cup. He asked again for a large but the employeenoted that was the only size available. My boyfriend was very upset and thought that the employee should have told him thisprior to the order. Now I have to convince him to go to Coldstone again, he is not pleased. Read more

Love ice cream from cold stones. Even their cakes are good. We always get them for birthdays

Best ice cream in town. Wish there was another location closer to cave creek. Friendly staff, walked in 10 mins before close,... felt horrible. But they were super friendly and even gave my kiddos a couple samples to try! Read more

My friend and I went in on a Thursday night 3/24 to be exact. A lovely young lady named Brie (I hope I am spelling that... correctly) gave outstanding customer service! The whole team was great, but I really want to recognize Brie. And of course theice cream was delish! Read more

Walked in 10 minutes till close on New Years Eve. Was greated by a couple very nice people who, eventhough ready to be home for... new years. Took great care of us! Highly recommend. Those 2 workers went above and beyond with my requests and I plan to calland let their manager know how much their help was appreciated!! Read more

The ice cream is Rich, as always. The serving sizes are large. The flavor variety, and customizable combinations can make every... trip interesting. The location is nice, right in the main courtyard area of the mall. Plenty of seating areas, and in thewinter, they even have heaters outside. Its a good place to bring friends or kids. Read more

When we went it was super busy the line actually went out the door. Even thou two ppl working the line for few minutes the... staff's attitude was still super nice and listened. They were out of some of the ingredients but understandable consider theoverwhelming amount of customers and end of the nice. I got a cup so I could mix stuff w the I've cream cuz other wise it wouldfall off a cone. Read more

Best ice cream! I love the banana. You should try the Founders Favorite with Banana ice cream?so good! My wife likes the German... Chocolate with Sweat Cream Ice cream. This is a very nice and fun location, it's also nice to walk around and people watch. Evenon a hot day you can enjoy the misters and eat your ice cream. Read more