Reviews for Chipotle Mexican Grill in Phoenix, AZ
Don't bother with an online order at this location. You will save time by actually standing in line! There's always a 10-20... minute wait AFTER your scheduled pick up time. Sometimes when you wait in the pick up area line, they ask your name when you getto the front of the line, and THEN start making your order. Its mind blowing. Word to the wise, if you order online, go straightto the restaurant and tell them you're there. Don't wait around for them to put your bag on the empty pick up shelf. Read more
I wanna start by saying that I am Sous Chef, and if any of my staff acted the way the way the person that made my food would be... fired immediately. I went in at 8:30, I could see they were already Starting to pre close. I went up to the counter andawkwardly stood there till some one came over to start my food. After finally coming over she just stares at me n says nothingagain very awkward! As she moves down the line she continues to not say a word n just seems mad that she has to make a burritofor me... then again I'm left standing at the register another awkward moment till someone finally made it possible for me topay for my food. Definitely didn't give out that good energy, I probably won't go back to that one again, as I was prettyirritated, and I seem to experience this every time I go there. Read more
Rude, unfriendly staff. This is not my first time experiencing this either. They never smile, they never say hello, thank you... or goodbye. I asked for salad dressing for a salad and the girl didn't even answer me!! I had to ask again at the register andthe girl said they were out of salad dressing, and just stood there. It was an awkward pause. They're rude to everyone too,not just me. It's like they hate their jobs and don't want to be there. I get it too, I understand that days are long, andtimes are tough, but when you have a customer service job, that's your JOB. Do it!! I'm a Flight Attendant, I work 12-18 hrdays (sometimes longer when I do international trips), I'm tired, I'm hungry, passengers are grumpy, but I still smile and I'mstill friendly to everyone. It's MY JOB. I do what I was hired to do. These people need to go back to training and learn howto be friendly!! Only reason I go back is because I love the food. Read more
All three of our entrees (two bowls and one burrito) were very COLD! The steak and chicken, veggies and rice should have at... least been hot. Also, the portions were incredibly small and NOTHING like the photos on their website. Read more
So, I noticed my burritos were significantly SMALLER, when ordered online. About 2/3 the usual size. I was assured that I was... mistaken when I called customer service. However, I have now read reviews confirming smaller portions when orders are placedonline. Also, I recently spent 35 minutes trying to order online, with no luck. Something wrong with website. Had to go insideto order, ( mobility issues). Upon telling manager of my experience, I got a blank stare. Shame on you, Chipotle!!! Rock hardquesadillas! Read more
I don't know who made this quesadilla but they should be ashamed of themselves. I had to throw it away because it was harder... than a rock and extremely over cooked. Thanks for making my experience as bad as it was last time. Read more
A great place to eat in or take out. The food is good and we really enjoyed the Smoked Brisket that they have for limited time... right now???? Their menu offers burritos, tacos, bowls and salads with 6 meat and non meat filling options. You have yourchoice of brown or cilantro-lime rice, black or pinto beans, pico de gallo and other fillings. Our granddaughters love to eathere and order from the Kids menu. The staff is courteous and helpful in the prices or reasonable. ???????????????? Read more
Im a frequent customer here! But I will never order delivery in the morning again! They gave me yesterdays leftovers for sure.... The meat tasted old, like it got thrown in the microwave. And the guac was literally brown. ???? Read more