Reviews for Chili's Grill & Bar in Phoenix, AZ
This Chili's is always extremely busy and seemingly understaffed or them being understaffed makes them seem very busy. I'm not... sure what it is, but the food is solid, it tastes good, it's warm, it's cooked to recipe, but Chili's in general seems to havethis weird setup where the servers help each other in sections and that seems to create a lot of missed opportunities, Forexample: if you were to ask one for a drink the other one gets it, or the other one forgets or vice versa. Where they loststars: The atmosphere and service on this particular day were given a lower amount of stars due to the staff being extremelyoverwhelmed and me and my group watching a manager and then a second manager continue to BS with the same table for over 20minutes while the hostess and the rest of the staff drowned in tables while being being double sat and we watched a young galget triple sat with 2 5 tops... And 1 4 top... let me give you some advice triple seating takes away from the experience andhurts the server because they are overwhelmed and it affects their tip in the end you're not doing anyone a favor byoverwhelming them as a server and the customer does not like waiting 15 minutes for their drinks because they have to 14 sodas Read more
Worst salad ever. Ordered a chicken crisper salad with extra avocado dressing. The avocado on the salad was dark green/brown and... squishy. Disgusting. The chicken tasted old. And the extra dressing that I paid 1.99 for was not included with the order. Never again. Read more
The hostess was nice, server was okay, another server brought us our drinks and slams them down on the table and chips and salsa... which I had to walk to the bar to ask them to warm the cold chips. The attentiveness to a paying customer is lacked at thislocation. Disappointing. Read more
Pleasant experience. Restroom floor could have used a quick sweep. Our steaks were cooked as requested and son enjoyed the... brisket dish he ordered. Our waitress was very attentive. A great way to end the day after hiking around Lake Pleasant. Read more
The restaurant was only half full. We were sat at 7:10pm and waited approx 25 minutes for someone to take our drink order. We... asked several times and were ignored and told that they would go get someone but no one came. We left and honestly won?t beback. What a shame?I would have been more understanding if it was busy but no one was waiting and we were one of only twotables that were sat during that time Read more
Where to begin? I ate at this restaurant almost every week throughout 2018 and 2019 when my ex-boyfriend refused our quality... time together. Hence, I felt a sense of belonging here. I recently revisited this Chili?s Grill & Bar restaurant. And Iexperienced a positive internal maturity growth. I remember the kind waitresses asking about my day, predicting my (usual)order, and ?going above and beyond? to provide excellent customer service. In fact, I ordered from this restaurant a couple ofdays prior to Christmas of 2019 when my ex-boyfriend chose to travel to Texas without extending an invitation. In short, thankyou staff members from 2018 to 2019 for providing a sense of belongingness. Read more
We looked at reservations before we arrived and it seemed we didn't need any...until we actually got there. They were filling up... fast so we opted for 2 seats at the bar to just start eating while waiting for a table. We didn't ask them to take our names offthe list but that seems to have happened anyway. The bartender was So Very Busy!! He was trying to wait on everyone around thebar plus make drinks for the restaurant. We sat there a while before asking to get an appetizer then waited a very long time toorder. Our chips were hot and fresh and the guacamole was fresh and had big chunks of avocado. The food was good also though wecouldn't finish as we'd taken down so many chips just waiting to order then get our food. After waiting a long time, again, wefinally asked for our check. All the while, my water had never been refilled. We paid, left with boxes of our food and thedecided that sitting at the bar is not the best idea. Again, the food was good and the bartender was so busy...non stop! Heshould have had someone back there with him. Read more
Our server, Armadore, was laid back, VERY pleasant and just a really neat guy who made us feel relaxed, which is exactly what we... needed after a full weekend. Husband and I both ordered the bbq brisket burger with broccoli. Brisket is my absolute favoritemeat, so I can be pretty picky. Oh. My. God. This brisket burger was NOT what I was expecting! It was flavorful, juicy, fillingand just really amazing! Hit the spot perfectly. I have started a list of where to get our favorite foods when we feel like it. It's a no brainer that I have listed Chili's for where to get the best "Brisket burger". It was a nice touch that the managerdelivered our meal too. Thank you Chili's staff, you helped finish our full weekend in a relaxed but satisfying style. Read more