Reviews for Papa Johns Pizza in Philadelphia, PA

This location deserves zero star. I ordered a pizza tonight and it was delivered to the wrong address. When I call to ask about... my pizza, I was received with accusation and rudeness. The delivery driver and the manger accused me of having the pizza andthat i was trying to get another free pizza. Now why would I lie about a danm pizza. I tried to plead with them to eitherdeliver me another pizza or issue me my refund. I was flat out told "no" and they could not do either. They told me I had torequest for a refund online because they don't refund at the store. So, when I called customer service rep, I found out themanager and delivery guy lied. The papa johns rep i spoke to said, the store has to refund me and they, on their end, don't dorefund. I had the rep on speaker telling the manager he has to issue me my refund by canceling the order, since the store hasalready accepted the online order. The manager was not happy, and he said he will "blacklist me" like they're the only pizzastore in the area that I can order from. The manager can threatening to ban, blacklist, do whatever they please.... I will evendo them better, by never ordering from them again. WORST EXPERIENCE EVER. Read more

Very unprofessional, got called in for an interview the manager wasn?t even there. I think her name is Malissa. She asked for... someone?s social and all their information having them thinking they were going to get hired and never ever even called with astart date. I think they?re on some scamming stuff there. Read more

This establishment is absolutely trash, walked in to order some breadsticks and had to wait 45 minutes.. when I got the food it... was half raw Read more

Food trash wouldn't take responsibility for not putting ranch cups in order that we paid for.. poor customer service experience,... trash ???? Read more

My order was accidentally cancelled but the staff there went above and beyond to make sure my order was fulfilled. 5 stars all... the way for the delicious pizza and for the amazing customer service! Read more

Horrible just plain HORRIBLE!!!! Explain to me how I can be over charged for breadsticks and the store has a giant sign saying... the breadsticks are $6 I tell the ignorant girl behind the counter that she over charged me and she says no that her computersays that?s the price on top of that they still give me the wrong breadsticks and of course I noticed when I got home ??????? ifI could give 0 stars ?? I would Read more

Having work at companies like Papa John's and Domino's I am very frequent with what should be happening from the moment you walk... into the establishment until you have completed your meal. While I had no problems with anyone in the establishment, there isone thing that I think needs to be identify. The general protocol for walking into the status of this is a hello greetingwelcome to statement and then either a statement about specials or asking for a name or something to that nature to make thecustomer feel welcome. In this case I was asked what did I want boss. Well that's not necessarily the biggest of deals it isstill worth noting that a greeting was not done in a manner that would be suited and expected from the staff of a national chainof this stature As for the food we had the New York style pizza with half pepperoni a 15-piece order of poppers with hot saucethe cinnamon pull aparts in the double chip chocolate brownie. The gentleman at the counter did offer to allow me to take extragarlic cups home which I thought was rather appreciative of the gentleman who did not have to do that. I did ask for how much itwould cost and he said not to worry about it I can give you about a half-dozen to which she did so willingly! As for thepoppers I didn't have any particular problem with the poppers are there the sauce that was put on top of the pop or seem to beless than I would have expected on a chicken product The biggest disappointment with the meal was the piece itself. Theadvertisement for New York style pizza mentions that the pizza could be folded or not and it shows very stringy cheeses to makeit look very very appetizing on any TV commercial. The reality is that the amount of data that Papa John's uses in their Pizzais generally thicker than I would like. My wife did make mention that she was very disappointed with the pizza because of thefact that it was not something that she saw as something that reflects a New York style pizza. A thinner c Read more

One of my favorite pizza spot. Not greasy like many other places. Special steak pizza is way beyond expectations. Perfect blend... of cheese and meat. Read more