Reviews for Subway in Phenix City, AL
I don?t understand what I did wrong to be treated this way. ?Boy bye!? ?Baby Bye!? As in ?Get out!?. I have spent most of the... morning conforming a client who?s lost a loved one. At 2:45 pm, Central, I was very hungry. I was initially going to order fromLittle Caesar?s. I used the restroom, and picked up the trash while I was in there (old habits from 30 years in the restaurantbusiness). I waited at the counter, which was nicely adorned with Halloween themed items. I spoke out, ?Hello?? And keptwaiting. I turned and was about to leave when I heard the young lady approach. I remained grateful, I ordered my usual Subwaysix inch veggie, and asked her to waste neither the sticker nor the bag as I was eating in. I noticed the ingredients freezingon the sides of the metal pans and two open spots. I should have asked if I may make a suggestion, but always wanting to help, Imentioned to her that the forced air was escaping and causing the system to work harder and inquired if they had lids or twoempty inserts. Her response was that there was a certainty that ?she? (the other lady on duty, I gather) would fix it. I paid,somehow adding a $0.79 tip. I sat and ate. An older gentleman came in, used the restroom, and came to the point of order. Hewaited. From where I sat I looked back but saw no one. I gathered that they maybe conducting inventory in the cooler. I stood upto make sure that I could see the back. There was no one there. I opened the door at the entrance so it was chime to alertsomeone that a customer entered. Still no one came. I waited. This gentleman has been standing here for what feels like 3minutes now. I went near the register and still thinking I?m trying to help, knocked on the wall and as I moved, my handaccidentally caught one of the Halloween wire basket-like display, that I immediately pick up and replaced. The young lady cameout. I?m not sure what she said. I then stated that, ?This gentleman has been waiting her for like three minutes Read more
Young lady that took the order was very pleasant! She suggested good combos to try. The older woman beside her didn't look like... she was having the best time! I think she just wanted to go home! The food was good and better customer service then mostplaces. Read more
Great staff, well made sandwiches fast service and clean.
I would have given this Subway no stars if I could. Subway on 280 bypass in Phenix City, just horrible. I visited at about... 130pm. The worst customer service ever. The employees are very nasty. Attitude out of this world to be working with the public. No patients. I told her not to toast one of the sandwiches she toasted it anyway and when I advised her that I didn?t want ittoast that she got a attitude and mumble under her breath. Just Nasty. Won?t be back. Just horrible. Subway y?all need to dobetter, I get that folks have bad days sometimes but when you are in customer service you have to be able to push pass your badmood and do your job without an attitude. Read more
I decides to give this place another try after about 6 months a couple of weeks ago and I must say the 2 people working there... were the MOST polite people I have ever encountered in Customer Service History. I decided to pop back in today at lunch 3/2/22and the same 2 employees were working there again. They are the BEST!!! I don't know what they get paid but they deserve araise. My husband and I own a business a we are lucky to have great employees that make our Customers want to come back! Kudosfor hiring these two people. I encourage everyone to visit this place. Janice W. Read more
Horrible customer service. If you have anxiety, this is definitely not the location to go to. There?s a lady who works there... that will literally yell at you like you?re stupid because she chooses not to listen to you when she?s rushing you to order. Read more
Traveling through, here at 6:40pm on a Saturday. A handwritten sign on the door said they were going to close at 8. As soon as... we walk in the employees let us know that the credit card machine is down, and they aren?t accepting cash..??? Then asked if ourdaughter could use the restroom and they said it was out of order??? Maybe this was the perfect storm of outages, failures, andissues, but I have my doubts. Read more
So one time when I was here, I started getting a drink. So when I started getting the drink the fountain just kept going. I... still have nightmares about that day. Read more