Reviews for Popeyes Louisiana Kitchen in Phenix City, AL
Since this location has opened it has quickly gone down hill fast. My wife and I just swung through quickly to grab some food,... and after having to repeat myself numerous time of what the order was supposed to be I went inside. After standing there forfive minutes I watched a pregnant worker lick, YES LICK her fingers to pick up the paper they put your food on in the boxes. Notonly that, they were speaking very poorly of customers while there were still customers in the lobby/dining area. I understandthat this is not a classy place but a standard of hygiene, professionalism and customer care should be exercised all the time.This place needs new management 100% Read more
Always extremely slow wether crowded or not... There were 2 card in front of us and it took us 30 minutes to order and then... receive food. And whatever you do don't order the "sweet tea" Read more
Placed an online order. After waiting 30!! minutes, they forgot the drink. They brought it out while I checked the bag. 3 more... things missing and the person who claimed to pack our order came out acting like we are lying. We were unpacking all the food inthe car IN FRONT OF HER to show her. She walked inside with an attitude and gave us the rest of our order. Read more
I used to go to Popeyes everyday for spicy chicken tenders. Ten years ago they were the best of any fastfood chicken tenders. My... first complaint was they discontinued the best dipping sauce that existed and replaced with something horrible. I finally quitgoing there when the prices nearly doubled and the tenders were half the size, plus were more like eating spicy chicken jerky.Tonight I really wanted some spicy tenders, so thought I would give them another chance. BIGGEST MISTAKE I'VE MADE IN QUITESOMETIME!!! I ordered 10 tenders only they fit in a two piece chicken only box. Each tender was the size of a chicken nugget andthey cost me $15. They must be buying the scrawnest chickens that exist. Horrible!!! If the price of gas wasn't so high I wouldhave returned and asked for my money back. I am done with Popeyes. You should be ashamed of yourself for stealing yourcustomer's money!!! Read more
Aug-6-22 1. Place was so dirty. 2. I asked for a 2 piece and they gave a decent size thigh but the wing was nothing but flour... and and bone. 3. My drink (cup) was covered with coke and I had lemonade. 4. They forgot to give us our card back. 5. Called toask for it and the man who answered gave me some attitude like if I left it there with some malicious purpose,so I screamed backat him and he hanged up. 6. Oh and I didn't get a spoon for my Mac and cheese and bbq for our fries. 7.Never apologize Hatebeing a Karen but situations like this demands it. Read more
There were 14 in our group. The family came down from Ohio, Tenneessee, & up from Florida to celebrate the life of a loved one.... Orders were taken & made in a timely manner & the staff was spot on! The food was great (as this was my first) Thank you so muchfor a great experience! We hope to visit again. Read more
This is the worst Popeyes ever. Every time I?ve been here it?s super slow. I waited 20 minutes tonight only to get home and... instead of 2 large sides I got this for my family of 4. This location should be closed I?d rather drive to river rd in Columbusnever again! Read more
I went there yesterday. The customer service was horrible and I felt like they all need a customer service course. I work in... customer service also and I have to so my job with courtesy and a smile so they should too! I know how overwhelming people,things and situations can be but never comprise on customer service. I could have been from Public Health Department....theywould never know. Along with this....are gloves not recommended anymore for food service? I mean we had/have COVID and thatmeans being extra careful with people's food. Please please recommend the use of gloves. Read more