Reviews for McDonald's in Phenix City, AL
It depends on the day/staff to how the food and service will be. I have gotten items cancelled from mobile orders w/o an... explanation until after they've hit the button to charge my card. Most morning visits, I've gotten hot food. Burgers can bemade sloppy, with condiments all over the wrapper. The waits were long on multiple visits...30 mins one Saturday when I wentinside. The elderly lady will dispute you 100 % when you say your drink is made by wrong. Just ask someone else to make whatyou actually ordered, no sense in arguing where change is avoided. Read more
Staff is always friendly & food is quick even when they?re busy. Inside of restaurant is clean, to include the play place. There... are always cleaning wipes stocked for you to clean the tables etc. Read more
Never seen someplace so disorganized. They left every single drink and fry off our order and messed up 2 of 3 burgers. Staff had... horrible attitudes about us asking for our stuff, too. Something tells me the people working there need to get paid better andthat they need more employees. I'm not even mad at the employees for being rude. I'm blaming that directly on the owner who isclearly working these people to death. Read more
It was horrible, the service was bad. Noone knew what they were doing. Asked for Splenda in my coffee got a cup of Sugar. Waited... about 45 minutes on my order 2 Sausage Egg biscuits..I will.not be going back there. Came from Georgia headed to Mississippiwas not expecting to pay for that kind of service. Read more
Customer service is barely existent at this location, especially with McDonald's new service model. I ordered an English muffin... breakfast meal with Orange Juice and as I picked up my order from the counter, as they were not taking any orders to anyoneseated, the Counter Representative stated she would bring the Orange Juice to me. They never did. Upon getting up to ask for itthey stated there is Orange Juice, strange statement. 2 Kiosks were down and their Counter Representative was rude and loud. Heroutbursts towards the rest of the crew for various things were odd and unnecessary. Others crew members were rude andcompletely out of uniform. Is there a hair net rule at McDonalds especially if they are working on food? The restaurant wasmostly clean except the vomit directly outside the main side entrance. The food was good yet with all that was going on I didn'tfeel that this establishment is up to par with McDonald's current business model at all. It felt more like a local Fish Fry.Visit at your own risk. Read more
$120 order. Straight incompetent and rude when asked to make sure everything was in the bag. Even had a lady yell from the back... saying it's all in the bag. Only to get home and 2 sandwiches were missing. Take pride in your job or at least do the absolutesimplest task in the world and make sure the order is correct. It's not rocket science. Read more
DO NOT GO TO THIS LOCATION! If I could give negative stars, I would. Employees refused to take order at counter, kiosk only. ... So we did that. Took the number it makes you put in and sat down. They kept calling a number -3 times (different than the oneyou put on your table) and then I saw it was mine. I went up and got the bag even though we were dining in, they bagged it. Iget to the table to realize that they left out majority of my order. I went back up and told the lady we were missing most ofour order; nugget meal, mcchicken, mcdoubles and fries. She yelled "its in the bag!" I said no it's not. This repeated itselfmultiple times and I told her that she can come look, we do not have our complete order and I need my food. Then she went backto get the food order together and realized I was correct cause the cook told her where it was and had been sitting. So I getthe rest of the order and I asked for sauces (multiple) there's 5 of us eating. She threw one Honey Mustard and one BBQ at me. I asked for more and she walked off. So I went back to the table, completely over her attitude. My husband went up there toget more sauces and only got one as well. So each one of us had to go ask for sauce because apparently you can only have oneper order no matter the size. While we were eating, the chicken sandwiches were not prepared per customized order, my husbandwas given single burgers, and none of it was fresh. But we ate it. The employees were rude to other guests as well, and theplace was nasty. Again, I do not recommend. This location should be shut down. Read more
The dinner room was not open. Ordered on the app was told at the pick up window they were out of the apple pie would we take a... strawberry pie we said okay. Then we got our food. we had 3 pies when we ordered 2, and we ordered 2 cheeseburgers, and we had 2cheeseburgers and a 10 piece chicken nugget. I'm not complaining about extra food, but I hope the next order wasn't shortedfood! When I order one the apps, I don't get how they can mess an order! Read more