Reviews for El Pollo Loco in Pharr, TX
Restrooms are to the right hand side when you enter. The service was fast and the cashier was very helpful with my order. The... prices were pretty reasonable and the food was delicious! The atmosphere in the restaurant on a Monday afternoon was nice. Notthat many people dining in. It was very clean and organized. I definitely recommend this restaurant. Read more
The $24 family meal it's great you can't go wrong. My kids love the churos yes it comes with 4 .
Chicken was extremely burnt, dry and hard. Ordered large sides and only filled halfway. Called to complain employee was... extremely rude when I mentioned how the chicken was she said it was freshly made less than an hour ago, but when I walked incooked chicken was on grill already real burnt. Restrooms extremely dirty as well. Read more
Whoever was taking orders at the window tonight, 8/7/22, made my experience very pleasant. Very professional and polite young... man. Food was great, service was better! Thank you to that employee ???????????????? Read more
I love the food but the employees at the drive thru need an attitude adjustment. They forget to put the salsas with the orders... and when you tell them, they give you attitude and act like they're doing you a favor! They're famous line, " Check the bagsir.", is something I've heard way too many times! Then you prove them wrong and still give you attitude. You all should investin some customer service training. Or at least tell them to check the bag before giving the customers their orders! If they'rehaving a bad day or if they're short handed, is not my problem. I go there, I pay for my order, and I expected to come complete!I'm doing you the favor by continuing to go there. I strongly suggest you fix this... Read more
Love this place but lately I went 3 times there giving it a chance that's it's one of those days.put no chicken still very dry... an hard.widh employee or manager can see that . Read more
Birria tacos meat tasted like beef jerky. Asked manager to replace one of the tacos biz meat was supper dry . Manager tried to... fry the taco but did leave until fully crispy taco not sure if tacos should be hard or soft My rating ???????????????????????? Read more
It was good..huge quesadilla, chips and drink for 5.99. that's a good deal. I like the touch less fountain drink area. The... premises were very clean as was the bathroom. Read more