Reviews for Whataburger in Pflugerville, TX
one of the worst places ever, it took forever for them to serve one person. I had to wait forever for my food and when i got it... i waited another 30 minutes just for ketchup- one of the employees looked me in the eyes while i stood there waiting for someoneto get me it and walked away, i ended up having to yell over their loud talking and got it. When i went to eat my food the boxwas disgusting and dirty- tables arent clean and customer service is terrible. Read more
This has to be one of the worst locations in the entire Austin area. The food quality is fine once you get it, but they are so... slow and disorganized at this location it always takes forever. There's no point in doing a mobile order for pickup or curbsidebecause it'll take longer than just waiting in the long drive-thru line. The employees are very nice and I feel bad for thembecause they are always running ragged because of obviously poor management. Read more
Slow! Very slow. I know it?s all kids and teenagers working, but I had to wait 23-25 minutes for a simple order. I also asked... them multiple times to make coffee since they were out. Waited 40 minutes and left instead. It?s a cold day, 48 degrees, you?dthink coffee would be readily available if it?s on the menu. Pick it up whataburger! You can do better. Read more
I waited for 45 minutes in the drive thru with only 6 people in front of me. How is this considered fast? The quality of the... food was sub par. This was a waste of time and this store should be shut down if they can?t improve their quality or efficiency.Sad that this franchise is so awful now. I?m legit watching people stand around in the kitchen not working. This staff is theworst I?ve ever seen. Not worth the money or the time wasted at this location. In N Out is a better option at this point. Read more
This location was amazing especially compared to my only option in Bastrop... The service was fast, food appeared to be fresh... and it was hot. Also there was no outrageously long line. Read more
Dining room is filthy and napkin holders are empty. Every table is dirty. Floors are awful too. I'm the only customer in the... store. Employees just standing around in the kitchen complaining about how tired they are and discussing what they did lastnight for Halloween. 15 minutes of this. (Shaking head) But they seem happy. So, 5 stars for employee satisfaction. Seems like atight group. But 1 star for dining room. Hopefully just a post-holiday issue. I'll be back and update review accordingly ... 11-1-22 ... 8:30-8:45a Read more
My family used to come here a few times a month. Our last three visits were a bit disappointing. 3rd to last visit waited in... line for about 10 mins. We understood since staff is low etc, but once up to the counter was told it would be a 40 min wait. Idid a doubletake as I thought the young lady at the counter said 4 mins but she repeated 40 mins. I said Ok then, we walked overto Chik-Fil-A and had no problem.......2nd to last visit we ordered our items with no problem. The floors were sticky and thetables were all dirty. I had to run to the restroom and get a few wet and dry paper towels to wipe down our table. Once we gotthe food the burgers were lukewarm and fries were cold..........Our last visit I should have known better than to go back but wewere in the same shopping area. This time the place was a completely disorganized. Once up to the counter we noticed that thecrew was more busy cutting up than actually getting orders out. From the counter we could see the pile of trash and fries on thefloor where the orders are kept. See pics attached. Trash overflowing from the cans, trash under tables, floors all dirty andsticky again. Our burgers were room temp and the cheese like it had just come out of the fridge. That did it for me. I wrotecorporate with my grievances and sent them the pictures. No response back, its been a few weeks. Obviously they have no concern.I'll go out of my way to go to a different location or different restaurant all together. I left then two stars since the placecould be good again, they just need to get their act together. Read more
Very rude interactions with this location. Takes a very long time to get your order through drive thru or going inside. It looks... like a lot of teens with no management trying to run the store. Drive thru always had an attitude like we are bothering byordering food. Going inside no one would come to the counter. Read more