Reviews for McDonald's in Petersburg, VA
Whatever you do don't go here during night shift hours. They are rude in the drive thru and when you ask for made to order food... it seems like a issue. They will say ok and then turn around give you cold a*@ food like you aren't going to check it. Thencatch a attitude when you want your order re-made. This is the job you signed up for so if the customer wants hot food what doyou expect. If you don't like your job or the job descriptions get another job. If the shoe was on the other foot the workerswouldn't want no cold a$# food either, especially if it been sitting !!... This was the worst Mcdonald's I ever been too as faras customer service and food quality. Read more
The food is good at time, but they need to add a bigger burger to the big mac an less lettuce. You get the sandwich an you have... more lettuce then a burger. Read more
Food alway sitting never fresh, ate there 3 weeks ago and got sick from the apple pies, usually the pie slides right out of the... little box but not that time I couldn't even shake it out. Mcdees in colonial heights on the Blvd has got to be the mostdisrespectful mcdees. Most people get fired for bad service but they got few same ppl from 7 plus years ago. Read more
Very clean!! The service was as expected. The coffee and food was extremely fresh though. My special order for my complicated... diet was accommodated without any problems. My father and I were pleased with our visit. Read more
One of the nicer Mickey D's in this area, both in cleanliness and service. I've never had an encounter with any employee that... wasn't courteous or given the wrong order. I prefer ordering on the kiosks inside but have also used their double-lanedrive-thru and have never had to wait too long either way. RecoMcmmended! Read more
I had to walk to my car from inside the restaurant to get a quarter so I can get a tangy buffalo sauce to go with my chicken... sandwich instead of getting it for free. They never even gave me the two cups for the meals I ordered so I had to go out of myway and ask them after they gave me my bag and walked away. Read more
The line and wait was was very long. They have 2 lines but I pulled up and there was still a line. I mean very long (some cars... pulled up and turned around before they got in line). Waited a while in line to get to order, then waited quite awhile to getto the window....then at the window, they told me to pull up and park and someone will bring it out. I honestly waited abot 25maybe even 30 minutes. The staff was friendly and the food was hot. It was packed and it was lunch time... but wow 30 minutes. Iam giving them a 4 star because the food was hot and the staff was nice enough. If you go there during lunch you will waitawhile. Read more
Absolutely dreadful experience. It took 25 minutes from the time I placed my order on the kiosk until I received it At the front... counter. After I had waited over 20 minutes I asked for a manager and was told we could keep waiting or get a refund those areour only 2 choices. Since I had already invested 20 minutes I opted to wait but overheard the tall female manager Tell the otheremployees that the customers who were complaining could "get on up out of here she didn't have time for it". So incrediblyrude. More detail below: Absolutely AWFUL experience. Placed order at 2:30pm. Waited for TWENTY MINUTES. At 22 mins I askedto speak to a manager. Tall African American woman came to speak to me and she was obviously irritated or stressed. The LobbyWAS FULL of people waiting for orders like me. I advised the manager i had been standing there for 22 minutes and she told me Icould "Keep waiting or get a refund, those were our only 2 options". Two customers who were behind me and were also VERYFRUSTRATED at the amount of time it was taking for simple orders piped up and said, "We will take a refund". I opted to wait asI had already invested 25 minutes at this point. The mgr told me how they did not have enough employees and they had "JUSTopened the lobby back up after covid" and were understaffed. Then as she walked away back toward the drive through window Ioverheard her (she was not speaking quietly, or in any way trying to hide her attitude, and she WANTED ME TO HEAR HER) tell theman working the orders for the lobby, that "If they (meaning the crowd of frustrated people waiting in her lobby) don't like it,they can GET UP ON OUTTA HERE I don't have time for this". I have NEVER experienced this attitude at a MCD's before. Thismanager needs to find another line of work. Her customer service skills are Abysmal! Read more