Reviews for Winchell's Donut House in Perris, CA
Watch out for the morning person in there. The Eileen. I saw her telling her coworker to throw away my debit card when i... accidentally left it at the counter, rather than give it back. I've never given this person one hint of attitude despite her badservice ive never reacted and its always a bad experience with this individual. Read more
When the doughnut hits the spot just right! I wanted to pull a George and get 10 dozen. Only got the one tho
This place is pretty good actually, I stopped by on my way to work to get a coffee and other goods, I didn't give it the five... stars is becouse since I started visiting it restrooms it's been always closed to public I've been asked and their argumentsit's been always the same "sorry, out of service". To me, this is no appreciation to customers. Read more
Walked in to Winchell's location in Perris, on 4th Street today, waited for almost 10 mins before I was assisted. The woman who... did assist was a manager and was extremely rude, was very unfriendly, rushing me as I was trying to confirm my order. I neverbeen to that location before, and I will never ever go back there again. Need to restaff or retrain your managers, verydespicable. Read more
Good afternoon, my name is Renee and I work for CBS news. I placed a Door Dash order for store location; Winchell's E 4th... Street (Perris, CA) today January 20th, 2022 around 12:08 pm PST and had one of the most disturbing experiences ever. I placeda lunch order for myself and a couple of co workers who happened to be allergic to peanuts and coconut toppings. I noticedafter I placed order for a half dozen donuts there was no option to pick what assortment of donuts we wanted. I called in tothe store at 1210 pm PST on January 20th, 2022 to get a gentleman with very heavy accent who answered. I explained to theunknown male personnel that we have an allergy dilemma and its imperative that I can confirm what assortments they are puttingin the box, he told me per Winchell's Door Dash order policy they can place any assortment at their discretion and could notassist my request. I asked for a manager, he said he was the manager and refused to give his name. I was in disbelief to thinka food service would not accommodate an allergy request. Only asking to not put a specific topping(s) with order, and gentlemanhung up on me . I called right back to get gentleman's name when a woman named Jessica answered. I immediately asked for themanager and Jessica advised she was too a manager. When I asked her for gentleman's name she refused and said what do I needhis name for, told me to have a nice day and hung up on me. This isolated incident lead to a complaint with Door Dash, severalonline reviews, and now a corporate complaint. I also have considered pushing this narrative to my news team. Its veryunfortunate that we have people who are representing your company's management team that barely speaks English, notaccommodating to health request, and extremely unprofessional. Luckily I recorded the call for evidence and I expect these twoalleged managers to be reprimanded immediately after reviewing this complaint. Read more
I went to Winchell's Coffee House today and it was my first time ordering at this establishment. The establishment and dining... area were very clean. I ordered one single Maple Cruller. Joanna, the employee at the front counter was very helpful andpatient with me as I looked over the many options they offer. I went in in the afternoon so the donuts were still fresh from themorning and it wasn't busy at all. They also offer food delivery through Door Dash, Uber Eats and Postmates as well. I wouldrecommend this establishment for people in the area looking for a coffee house to meet up at, or a place to relax. Keep inmind, currently the restrooms are not open to the public due to Maintenance. Read more
Usually don't have complaints about this place but today was just bad. Walked in to get some donuts for the family. Usually... their quick to answer with a greeting. Today it took them about almost 15 mins to even say anything to me. Granted they were alittle busy but I don't think you need 2 people to make sandwiches. One of the girls could've stopped and asked for my order.There was a line forming as well I customer walked out cause they did not acknowledge us at all. The guy making donuts in theback didn't bother to come out until the other co worker said something to him and even then it took him 5 minutes to come greetus. Just overall bad services from them when their usually really good at it. Read more
There making there donuts smaller my donut used to stick out of the bag ...not no more