Reviews for Cold Stone Creamery in Peoria, AZ
I called and ordered a cake for my son?s birthday and not only did Dustin provide excellent customer service he went above and... beyond to help make my son?s birthday special!! I mentioned my son is a huge Super Mario fan and he decorated the cake with aMario toy and a checkered race flag!! If I could upload his reaction I would! Thank you Dustin for making his day exceptional!! Read more
Stopped in this location for an ice cold treat. Good selection of ice cream and toppings. The employees were very friendly and... polite. It was a pleasure to be in that store. Read more
Worst cold stone experience. Young girl with rainbow hair..1. Rude 2.. does not get the cold stone concept. I could have mixed... the ingredients better with supermarket products!! Read more
I have NEVER had a problem with this store, until now. Went in a couple of days early and ordered ice cream sandwiches for a... birthday party. The guy there did not speak clear English and could not comprehend what I was saying. I wanted 4 of eachflavor; paid for them at $70.21 total. Picked them up on Wednesday around noon and took them home to find they looked likethey had been thrown into the package; the first package contained 3chocolate with mini chocolate chips and one vanilla withnuts or something; the next package was all chocolate with chocolate chips; the next one was 3 chocolate with chocolate chipsand 1 vanilla with sprinkles the last one contained 3 chocolate with mini chocolate chips and 1 perfect duet. I am disgustedwith Cold Stone Creamery! Read more
I got a chocolate shake, like it size. Way too much milk, was even pointed out by another employee. I told them I wanted a new... one. They said no its still good. I pretty much paid for a cup of milk. Read more
I have not once come to any Cold Stone's, and left unhappy, if you have, then the real problem isn't this place. This is all... High-Octane pure pleasure, handed to you in a cup or cone. The shakes mixes are one of the best ways to cool off in this heat,and stand with a smile, even if its just for a few moments, those moments are well lived! I always look forward to my nextvisit. Read more
UPDATE: Went a couple nights ago with my whole family. Dominic and Emily were awesome. They quickly greeted us and offered my... kiddos samples. They were cheerful and provided us with a great experience ???? Went to get my kids a treat after their dentistappointments. It was 11:30 and the door was still locked. Someone whom I assume was the manager (he was informally dressed anddid not wear a name tag) finally came and opened it. I handed him my coupons and he was very obviously upset that our singlescoop kids ice creams would be free. 3 ice creams and he didn't do a single one right. He put the wrong topping in one, didn'tmix the second (stuck an Oreo on top and called it a day) and put maybe half a scoop in the third (more like a spoonful).Considering that when my family goes to cold Stone we typically drop $20 bucks on a couple ice creams, I don't appreciate beingtreated like dirt when I actually get to save some money. Service is service, whether a customer is rich, poor, or anythingelse. Just be nice and make people want to come back. Read more
We frequent this cold stone somewhat regularly and have never had a bad experience. The ice cream is yummy and the service is... always friendly! Read more