Reviews for McDonald's in Pensacola, FL
Very nice manager. She was concerned about the service I received and me having to wait, so she threw in free fries for me.... Totally unexpected in a very nice way. I hadn't said a word about it. Read more
No one even took our order at the drive thru speakers. We had to order when we got to the window. The staff member we finally... were able to speak with was kind and helped us. The food was fine - typical McDonald's fare. I do love those breakfast biscuits. Read more
Was a delicious afternoon snack for after my kids got out of school. we stopped and got us all hot fudge Sundays and french... fries. I use the online app without problems at all. I got some deals and rewards. The ice cream machine is working at thislocation. Read more
Very rude, deliberately dropped my sauce on floor then handed it back to me. Expected me to use it still. They made our ice... coffees without coffee. This was the worst experience I've ever had at a McDonald's. My daughter found a hair in her sandwich. Ispent $40 and I regretted it. Terrible customer service. I ask for dine in they put in a bag. Read more
This is supposed to be a quarter pounder with cheese. Not happy with the service. The people at the windows are not nice, never... say thank you or greet you. Thus location has gone downhill dramatically in the last year. Won't ear there again! Read more
actually a negative 5 star review. needs to be closed down. the manager johnny hung up on me when i called back, AFTER i... physically drove back to the store the first time they gave me a burger instead of spicy chicken. got back to the office andrealized THEY GAVE ME ANOTHER BURGER. completely incompetent staff that needs corporate to come in and fire johnny and all otherfailing employees. Read more
Best McDonalds experience in a long time. Restaurant was clean. Staff very friendly and helpful. I wish other McDonalds... staff/managers would go there and learn their techniques and how to provide customer service. Read more
Staff is always friendly, but this location needs some work. My Crispy Chicken Sandwich is consistently over-cooked (I guess... better than being under-cooked) and the fries are never filled to the container. Plus, the floor is often dirty when I go inthere. If the front of house is that dirty then I can only imagine what it?s like behind the counter. Read more