Reviews for Dunkin' in Pensacola, FL
I very seldom review. Took 15 minutes to get my coffee and cashier seemed very disinterested in serving me. Place wasn't even... busy. Just very slow service and talked behind customers' backs when they left. I respect fast food workers being one myself,but not this store in particular. That being said, here's how my coffee was given to me. No ice, despite not stating so. Nevercoming to this store again. I've given too many chances. Read more
I have to say the worst experience at a Dunkin ever!! I watched 5 vehicles drive out of the drive they lane after no one taking... an order for 15 minutes. I ordered coffee no one informs of me and it took the 10 more minutes just to take mommy money at thewindow. Again no one in the line. You ask maybe they were busy inside no only person inside was the lady who was I. Front of methat drove around and walked in. I then had to pull around to front of building and now working on 12 minutes and still waitingon a box of coffee. Super sad customer service. Read more
I placed my order at your drive thru & it was THE BIGGEST MISTAKE I MADE!!!!! It took 24 minutes from taking my order, 2... doughnuts & 2 hash browns. ?????????????? There were 3 cars ahead of me & not a soul insight indoors. I'm sorry but that'stotally unacceptable. The young lady at the window was very sweet. That's the only reason I gave 2 stars. Read more
Horrific experience. We went for a birthday breakfast treat, only to find the dining area disheveled and no one attending the... counter. After 10 mins of standing there, making awkward eye contact with a woman working the drive through window, a differentemployee comes up and says "we're not going to help you here, you have to get in the drive through line if you want anyservice." (Which, was easily wrapping around the building at this point). Unquestionably rude and dismissive, not to mentionruining the birthday experience for my child. At the very least, you would think they would lock the doors if they're notwilling to provide any level of service. Read more
They always have a long wait time at the mic and to get to the window. Once at the window it takes another 30 minutes for you to... get your order and then your order ends up being wrong ???? The ladies are great! Very friendly and polite. Just their serviceis slow especially when you are on youre way to work prepare to be 30 minutes or longer waiting bcuz of the slow service! Read more
They keep messing up my order and this is the closest location to our hotel. We travel full time for work and Hubby takes the... car in the morning so I have to order food for my child and I, and they keep forgetting my food and messing up my order. Whensomeone orders a variety that's usually more than 2 flavors yet we keep getting either all plain munchkins or just two blandflavors. Once and only once did they do jelly, chocolate, blueberry, powder and other flavors. It shouldn't be that hard to grabone of each fun flavor or two of each and make a good variety box. If I'm spending my money, I expect what I have paid for to begood. Please provide better service and atleast pretend to care about the service you provide. I'm highly disappointed andstressed out. Read more
Pretty sad. The donuts were barely edible, they hardly had any glaze on them at all. My 8 year old even refused them. The... croissant sandwiches were burnt and disgusting. I spent 36 dollars and the only edible things I got were the coffees and orangejuice. ???? Read more
Dunkins need to learn consistent food preparation. The wake-up wraps were microwaved versus toasted. No good. The Croissant... sandwich was good but wraps are a problem, particularly in southern locations/franchises. Coffee was hot and fresh but teamseemed to be stressed and verbally short even when no one was behind us in Drive thru. Read more