Reviews for Baskin-Robbins in Pensacola, FL
Just picked up an ice cream cake I had ordered and it is completely freezer burned. The guy joked when he brought it out that it... was very ?frosty.? The box was wet and open as well. I said ?it looks like it?s freezer burned.? And he told me, ?well, that?sthe only freezer we have to put them in?? I?m not sure how that is supposed to be relevant or helpful to me. I paid almost $40for this cake. I had to take it, as it?s for a party today, but will be calling to see what they can do about this. Will updatemy review depending on the outcome. Read more
Store just needs to shutdown. Unable to provide minimum service to operate. As someone who eats Baskin Robbins a lot, I always... have my hopes low anytime I visit this store and I still get let down each time. Store will most likely be understaffed, out ofice cream, and most likely no waffle cones. While not surprising as the store has been like this for the past year, one wouldassume improvements over time but with this store it's only gotten worse. Read more
Ammending my post 8/3/2022 Stopped in to get a sundae today. I wanted the brownie sundae, but they're often out of brownies,... today was no exception. I then asked for a 2 scoop sundae. I was told they were limited on flavors. I asked for my favorite, andthey were out. It's a popular one y'all. Staff was a little slow, our order was correct, however we were asked several timesabout each individual item. At closing time, they just shut the lights off instead of saying a word. Read more
The store smelt pretty rough and they didn't have very many ice cream flavors available. I got a pre-packaged tub because I... didn't trust the ones they had out or the cleanliness. Read more
We walked in to the one on 9 mile rd. There was 1 guy covering the counters and drive thru on Dunk in and Bask in. Most of the... ice creams were un-named and he didn't know what they were. My wife was looking for their signature ice cream, breakfast in bed,and he was out. We left with no purchase. Won't go back to that one. Read more
I was there 50 minutes. Most people just drove off but I stayed just out of curiosity. I had 1 car ahead of me when I pulled up.... I was told at the drive through to pull up to the window. The one car ahead of me chatted with the boy working the window for 15minutes before ordering. The two employees I interacted with were hard to understand and pants were sagging. They never woregloves. It was a bad experience in every way. Read more
Went around 3:00pm to get a single scoop of very berry strawberry on a sugar cone and this what i received. When served i... politely said i asked for a sugar cone and the server was very convinced that this was a sugar cone. If im not mistaken this isa regular cone? The portion was great but wrong cone unless baskin Robbins redefined the sugar cone. Some added training isrequired here i believe? I rather go to Bayou where they get it right. Read more
Made online order for cake. Email receipt says to call store direct if you need to cancel. Nobody at store knows how to cancel... and i've called 3 days in a row, left multiple voicemails. I have confirmed the manager has been in the store and even on theday I was assured they call it didn't happen. Do not order online from this location, they will refuse to help and do somethingthat I can't look at any other way besides theft. I've filed a complaint with corporate. Hopefully this will make somethinghappen but I advise to stay far away from this place. Read more