Reviews for Pollo Tropical in Pembroke Pines, FL
This place is horrible. The food or is older or not good cook. When u order they delivery different think. In this picture I... order yesterday on my lunch this. The flan never came. Was 4 milk. The guacamole never came. The price very elevated for theserve amount . And this isn?t the first time. I didn?t recommend this specific place . Also when I call they put in hold forlong time Read more
Customers: please check your food before leaving the drive-thru. You are almost guaranteed to get something over cooked. Missing... items or some other quality issue. Employees don?t seem to care even when a customer complains and treats it as a burden ratherthan being apologetic and fixing the issues without making any faces. Upsetting one must go through this after waiting 30-40min in the drive through. Read more
The absolute worst service I've ever seen in a pollo tropical. They refused to serve anyone inside so we ended up going to the... drive through. The drive through teller was yelling at us because she couldn't understand what a chicken breast was. Read more
If I can give zero stars I would, this is by far the worst pollo tropical I ever been to. My chicken was burnt, they gave me an... attitude when I asked for plates, straws and silverware. The way they prep the food was disgusting. The cashiers/ workers wererude. Horrible place, I recommend to go to another pollo tropical. Read more
I witnessed 6 people walk out of the lobby tonight due to bad customer service and long wait times. This is all while waiting 20... minutes for an order I had placed 20 minutes online previously. The kitchen looks dirty as hell. Only one person is working theregister. And my order was being prepared as I was waiting at the counter? when I had placed it all those minutes before before.AND the order was wrong. I promise I?ll drive another 15 minutes to another Pollo Tropical before I ever go to this one. Iunderstand how the restaurant biz works, I worked in it for years but tonight was pitiful, pitiful enough for me to take timeout of my evening to make this review. To make matters worse, I get home and the chicken is undercooked. Read more
I really like Pollo Tropical but it is disappointment after disappointment. I almost always ask for delivery but I always get... sores on half of what I ask for and everything is very poorly cooked and prepared. Really disappointing in what it has becomein recent times. I definitely don't think I'll be shopping at this location or any nearby location again anytime soon. If Icould give you guys 0 stars I will do it Read more
This location is very poor service. I went today 12/10/2021. I ordered two combos of half a chicken when they gave it to me they... were super dry burnt chicken, the napkins they gave me were wet and they had no salsa. The other day I went to the same locationand they said they don't have rice available for the combos. Very bad experience. I don't recommend this place. Read more
I was just at this location's drive thru today for 45 minutes before my order was taken.Only 1 person attending ,taking orders,... serving, cashier and cooking. I did not turn around because I had 6 or 7 cars ahead of me and the same in the back.We have beenclients of Pollo Tropical since it opened and had never seen this HORRIBLE service before. Where was the manager that did notpitch in to make the line go faster? Read more