Reviews for Gelosia Delizia Italiana in Pembroke Pines, FL

I walked in really excited with my son to get ice cream. I asked the gentleman attending us if my son could try cookie dough. ... He said of course and my son loved it. I asked if they could make it into a shake and he immediately said yes. Then I proceededto order my half cookies and cream scoop and dulce de leche scoop. He told the girl behind him to make the shake while he servedthe ice cream. I moved over to the cash register section and waited in line to pay while the shake was being made. The girlbrought me the shake and I noticed it wasn?t the right color according to the flavor. I asked her if it was cookie dough and shesaid ?oh no, its Cookies and cream that's what I thought you asked for. I pointed at my ice cream and said ?yes for the cup butfor the shake he wanted cookie dough. That?s the flavor he tasted and liked?. She said she was sorry and took it back andstarted making another one. I told her I was really sorry and even asked my son if he wanted the one she had already madeinstead but he said no. A few moments later the girl turned around and offered me the snake for free. I said no thank you, butshe insisted and said to take it home and have it later. I looked at my son and said do you want to take it to dad and he saidsure. She put the shake in front of me while I waited for the correct order. Next to her was another server. She stopped, lookedat me then the shake and asked the girl if I was buying it after all. She said she had given it to me rather than throw it out.The girl said ?next time don?t do that because if she comes back and does the same thing she?ll know she?ll get a free shake?. Istood in shock. She clearly said it loud enough for me to hear and the girl just stood frozen. I was really embarrassed thatshe was saying it and clearly my son and all the customers standing in line heard her. She followed it with "next time don't dothat." I immediately responded with "By the way, I didn't ask her to give me the shake for free Read more

Tasty, assortment of flavors, above and beyond customer service. Highly recommended.

Came to this location after having dinner in lime. The ice cream was great.

The place is ok. I've had better gelato elsewhere. Expensive.

Very good Ice cream ,but the cone test a perfume of the store,would like more flavors in non dairy ice cream

My first visit was as part of The Tastings at Pembroke Gardens, and the gelato was amazing! The staff was super helpful in... describing what they have, describing what gelato is, and even offering tastes. The macaroons looked delicious, so I'll be backto try them!! Read more

The good stuff: gelato is decent, tasty, and a good serving amount. It?s not a soft as I?ve tried at other places and you could... tell when they can?t easily twirl the gelato. But still good with good amount of flavors. The bad stuff: I actually went onconsecutive days. So bare with me. Day 1: decent service but when we sat down the tables looked and FELT like they haven?t beencleaned in weeks. Gross and sticky! I told the staff I was going to come back before they close, asked them what time that is,they said 9. At 8:50 I came back to closed doors. The attendant was in the back. I could see her. We called, a guy answered. Hesaid: ?we had to close early because we were short staffed.? I literally got there and two of them were hanging out and talkingabout their pay checks while two more were serving. Day 2. Came back for the gelato I couldn?t get for my daughter because theyclosed early the night before. We wanted to take 4 home. No lids! What in the world?! So she added gelato to the cup and put acup on top of that one. Mess! Then just gave it to us. I asked for a bag and when she went to put in the bag it toppled over andthe gelato fell on the glass and she asked ?do you want a new one?? Um? seriously?! I finally saw a clear cup they use forsmoothies and asked them to use that. Two of the other ones were in the messy made up to go container they had. Whoever isrunning this place needs some improvement and it would make a big different. And these aren?t cheap! $7+ for a medium gelato.Got home and it was of course melted. Messy. So word of advice: buy to go containers (clear tops) and clean your tablesregularly. Come on! Read more

They need to learn how to make a açaí-bowl very watery no consistency, OK customer service looks like no one has any training... in the kitchen, very expensive too $12,95 don?t worth $8,00? Read more