Reviews for East Side Mario's in Pembroke, ON
I ordered one dish of seafood pasta to my house, I understand delivery and everything must be calculated, however I paid $36... total for one pasta that was bland, and had cold toppings. The shrimp, mussels and scallops had a texture as if they weremicrowaved out of the freezer and tossed on top of noodles with very little sauce. No herbs or spices, had to add my own. Ishould have taken a photo before I went and put my own ingredients on it. I don't expect my mama's cooking at a chain, but Ialso don't expect this. Read more
Always consistent with food quality and service. Went out of their way to ensure I had what I needed as related to food. They... also have a good range of options from pizza(which I had) to pasta and salads. I will definitely be going back next time. Read more
Update on our review. Service was amazing Will was our waiter. He was amazing, friendly looked after us throughout our stay.... Food was great, big portions, piping hot. We all were stuffed, wish we had room for the peanutbutter stack desert. This is howthe food and service has been since I first started dating my now wife. This is our regular spot to go have a nice meal. Will beback again for sure. Our server deserves so much praise he will be a big asset to your establishment. He is on top of his gamewhen it comes to customer service and he deserves recognition for it. July 20th 2022, Was here with my family and the inlaws wehad a great experience here tonight. Service was fantastic and the food was amazing.thank you all. Read more
wonderful service. I would love to point out that our waitress was awesome she actually ensured to look at me when she spoke (im... hard of hearing) and triple checked our orders plus she was awesome with my daughter. The food was pretty good as well only losta star because the music was absolutely blaring Read more
We came here with 7 people on a Sunday around 7:30pm. The place wasn't busy, but wasn't slow. We were seated in two separate... booths because of covid which was weird, but it was the least of our issues. We sat down and we're greeted quick enough (waitor629), myself and my brother in law ordered a beer and my sister had water. We all ordered some pasta dish of some sort. Iordered the double bacon carbonara, with mozza sticks as an app. It took our waitor about 10 minutes to get us bread/salad. Hebrought two bowls of salad, with the same amount in each one, Caesar and garden. The Caesar was split between two people and thegarden was for one person. The portion was just big enough for one person let alone two, he should have brought a bowl for eachperson.... Like why not. He brought us one small loaf for everyone. Like on what earth does all you can eat bread and salad meanone small loaf for 3 people and one small bowl of salad for 2 people. We wait for 20-25 minutes for more salad and bread but thewaitor didn't come. He finally brought out my pasta that was portioned for a 10 year old, which was also dry.... I asked formore salad and bread and he seemed annoyed. Finally after 15-20 minutes he brought us out our salad and bread. Which again waspathetic. 1 loaf for 3 hungry adults.... I tipped him and we left. I feel ripped off and really upset. we like going to eastsides because it's something different. But honestly we probably won't ever go back again. Read more
We went with a short window of time before having to be at another appointment. It took awhile to be acknowledged and seated.... The manager (I imagine) was informed by myself that we had a tinning to meet. He didn’t say anything to indicate he waslistening. He took our drink order and left. The waitress came over with three waters for us and I asked if she knew that weordered drinks and she said no. I told her we informed the man and she didn’t seem surprised to hear that. He came back withour drinks on a dirty tray leaving smears of sundries tomato on our table. He was completely obvious. I made sure none of ourdrinks or plates ended up on the mess. He never noticed. The server was good and she knew we had to leave before 5. She wasattentive and I would recommend her as a server but the place was not very organized at all. They were not busy and there wereenough working to support the three tables. I’m not sure I would return to this place again. Read more
Have came here multiple times now. The staff is great and energetic. I’m always willing to try new things and they are quick... to suggest new food. Huge fan of the salad and bread. Food selection is large and delicious. Soup is a great addition to thesalads and bread. Was there last time for a friends kids birthday party, the staff were outstanding with all the kids. Recommendthis place for a date night, kids party and just a night out with the family. Read more
There wasn’t an option for zero stars so I had to put one. We made a reservation for 6:30 and didn’t get our food until 8.... The service was terrible as our server had no personal skills. When he told us he would bring more bread or drinks they didn’tcome for at least 30 min. On top of this, the portion sizes were smaller than usual. There was no acknowledgement of mistakes ordelays and all tables around us also appeared to be neglected. We overheard another table next to us saying they will not bereturning to East Side Mario’s again and neither will we Read more