Reviews for Subway in Pearland, TX
How is it that you sell catering when you never answer the phone. And the app is the worst for ordering catering.
It was horrible customer service at all. I would like to give 0, as I can. Rude cashier. Not even say "sorry" to us. Our... sandwich was cold and not toasted at all. When I tried to return, cashier just said: " I putted to the toaster, you see that!".But it was cold and cheese wasn't melt at all. Read more
1 star is a charity for this subway. We live across the street and go to the other side of town for subway because this one is... so terrible. Not only is the quality ?slapped together? at best. They don?t show a desire to satisfy the customer. We got anorder for delivery from them through the subway app (had we known it was from this location we wouldn?t have ordered) or betteryet.. we DIDN?T get an order from this location. Placed an order for delivery on the subway app. It showed delivered. But yetnever showed up. When my wife called the store to find out what was going on the young woman replied with ?I don?t know I justcook the food?? I went up to the store trying to track down my wife?s order. And was greeted by the same individual on the phoneand her astoundingly sunny disposition to help people?. As she proceeded to argue with me on why she doesn?t want to fixanything that was wronged to the customer. She returned on the phone with the manager who also denied responsibility for us notgetting our order. Saying that it?s handled by a third party delivery IE: door dash and says they can?t do anything. If subwayis going to contract door dash for deliveries they can cancel and track down orders. It is not on me as a customer to beresponsible for my order being delivered to my home when I did not contract the delivery service. If it doesn?t make it to myhome that is for subway and door dash to hash out.. not me. We as the customer suffer from their lack of interest in customerservice. And I hope everyone sees this review as a warning for this location. Please proceed further down 518 to the betterlocation across from Aldi. Read more
Paid 10 dollars for a turkey bacon avocado wrap!! This was all I got no drink ir chips!! I've never paid this much for a wrap... only the girl said they took it off the menu so now they charge all the ingredients separately. I'll try another subway nexttime and see what they say???? Read more
Arrived at 8:37pm and the doors are locked and employees are standing in the back talking while looking at me standing at the... door. Sign says 9pm is closing time. Read more
Ordered through Doordash pick up. They weren?t terribly busy when I arrived. Got home and my sandwiches were not toasted, the... meat was stone cold when supposed to be hot and no cheese as instructed. Just soggy. They need more training on how to make thesandwiches. It?s no rocket scientist how to prepare them. Just ????. Never coming again. Read more
Poor, poor, poor customer service. This morning on May 15, 2019, I placed an app order on the Subway app. After arriving, I... sent my son in to pick up the order. The lady preparing the food allowed a number of people to go before my son before shestarted to make the order. After making the order in front of him, she refused to give it to him saying that he needed to pay.Then she proceeded to take other orders. When I came in, she started she didn't know anything about the app. I told her that sheneeded to stop what she was doing and finish my son's order. She then walks to the register and gives me the prepared order.Either she was lying or subway has failed to educate their employees. It is a disservice to customers and flat out ridiculoushow my son was disregarded. We were inconvenienced and I would definitely like to speak to corporate about this matter. Read more
Nice, clean and open. Fountain drink machine was out but had other bottle drinks. Customer service was good.