Reviews for El Pollo Loco in Paramount, CA
Horrible service We ordered ahead so we could simply pick it up. We received the notification that our food was ready living a... short drive from there we show up to see a large amount of cars in the drive-thru also noticing a sign that said only drive-thruwe waited in line for more then 30 minutes and lines would not move. I called the restaurant so they could give me my order,employee who answered was rude telling me that they are busy Iwhen on to explain that I been waiting for more then 30 minutesand that my food is sitting on the counter.he simply reply wait in line that has not moved. Asked to speak with the manager.After all that I got my food cold and really unappealing Read more
The reason I want to call attention to this is because of the quantity of plastics we have to use for the guacamole sauce, they... should open the salsa self serve counter, if the excuse is the pandemic thing, I think they better close the dine in restaurant,I can tell you are not saving money this way and the most important it doesn?t help to reduce the plastic contamination. Otherthan that everything else was good. Read more
Chicken still has the same great flavor, but they are small pieces. Used to get the BRC burrito which was always our favorite,... but something is different & smaller too.fries, salsa, etc. is good. Miss how it used to be prepared back in the 90's. Read more
They were always very good at serving the orders, tasty and juicy and today they were the worst of the worst!! I order online,... what is the problem that gave me very dry pieces, others very burnt??? It seems that they gave me what the clients left ontheir plates.???????? Read more
Some of the employess here are greatmost times they are not. They act as though they are constantly inebriated and it shows with... their quality of work. They act like they can't hear you when you order and then the next moment their rushing you or raisingtheir voice. The manager is worthless she allows the employess to be disrespectful. She seems to care more about wearing tightjeans and switching infront of her male employess. They need to fire most of the people there and bring in a new batch ofenthusiastic employees Read more
Food was good but the restaurant was so dirty. Bathroom, dining area all dirty. There was no clean table to eat. We asked 3... times for someone to come clean our table before our order was ready. They finally came when we were halfway done eating andhad to move pick up everything and move it out of the way so he could clean. Which we didn't want to have to do and that's whywe insisted on getting a table cleaned before we got our food. I'm not sure if they were having a meeting or just on break butthere was a large group of employees sitting together in the dining area, they heard me complaining and none of them bothered toat least tell another employee to come clean. Definitely not going back to this one. Read more
A rating restaurant. Plenty of parking space. I order double chicken tostada salad And it came out pretty good. Nothing to... complain. No burn chicken ????and they actually fill it up the tostada????. It's a drive-thru only????????. there's alsocurbside pickup. Read more
This place .on lunch time drivethruth is pack slow.take forever to take my ordered not coming back here try different pollo loco... thanks Read more