Reviews for El Pollo Loco in Los Angeles, CA
I went to this location because it was close by. Always go and there is something missing didn't get my drink today, ordered two... tostada salads and 1 had maybe 2 tbl. Of beans and rice at bottom, the other was a double chicken and had none. Was given picothat had one container with 4 pieces of tomatoes the others had a bunch of juice. The workers need more training, they just handyou the food and turn away so you can't ask any questions. Would definitely not recommend this location. Read more
Love the taste of Pollo Loco, just need to improve their sanitation, especially in the restroom ????, the dining need to clean... most of the time specially the floors Read more
Will NEVER go here again. Overpriced for cheap rice and beans and a tiny bit of chicken. On top of that I found a long hair in... my tostada salad. Absolutely disgusting!! Paid $10 for a salad with hair in it. My husband found chicken bones inside thechicken quesadilla, what if a kid was eating this?! The chips were also stale. The drive thru service was poor. I called therestaurant and no answer. Never again!! Read more
food is good my family loves buying from pollo loco but a few days ago I bought a quesadilla and I got food poisoning from it. I... hope the people that makes the food can be more careful. Read more
Food was good. The creamy cilantro was like water. I had to sip it out the cup because it was super watered down. Besides that... good service. Read more
Dirtiest Restaurant I have been to... Had to disinfect my own table. Trash cans were over filled. Trash, and Food debris every... where. I have no choice but to eat there, because it's the closest lunch restaurant to me. I have never ever seen a uniformedRestaurant Manager. Dirty place, and no staffers care. Read more
Food was good like always. But the restaurant itself was toooioioi dirty. Plus this shouldn't happen at any fast place without... being address. They had a water leak from the fountain drinks machine. This is a no, no. Read more
The picture says it all. It took 20 min to get our order. They said that they don't have any chicken (in a place that only sells... chicken). Then the Loco Salad arrived with rotten lettuce and didn't have any cheese in it. Also, they have one of the worstapps. The deals & promotions disappear from the app once they scan it; so if the transaction "failed" and they need to scan itagain, it disappears completely and you can't get that deal anymore, nor can you use the app again (because you can only use theapp once per day) unlike McDonald's that allow their customers to use the deals on the app every half an hour. Lastly, therestaurant was so dirty. Dirty floors and dirty tables. Read more