Reviews for Chick-fil-A in Palm Desert, CA
I hate to complain but it just wasn't a very good experience. My spicy chicken sandwich came without any chicken in it. They... fixed it, but the staff seemed casual about it, like it's a common thing to happen. It's a simple mistake, but I'm glad I didn'tget that in the drive-thru and had gone home with my sandwich like that. The staff was nice, but not friendly or outgoing likeexpected from previous times I've been to a Chick-fil-A. It was a bit busy, but I felt like a number. The place was very clean,well lit, and spacious. The other customers seemed to be having a good time. I'll come back eager to give a better score. Read more
The breaded chicken within both the spicy and regular sandwiches were soggy, not crunchy. The lettuce was also dark and... discolored unlike the fresh leaves of lettuce in the photos. Good service, clean dining in as we did, but food needs fine tuningto guarantee freshness. Thanks goodness we didn't go through the drive thru and wait till home. Read more
Great food , it never fails. The mobile ordering leaves some things to be desired. There needs to be an option to check in on... the app once you get there, as opposed to having to wait for an associate to check you in. This morning, we were in a hurry andassumed that because there were only a few cars in line that we would be in and out. However, because you have to speak to arepresentative to check in for them to start preparing your food, there can be unnecessary delay for mobile orders. Using theapp, we made the order 15 minutes prior to our arrival. Unfortunately, once we arrived the representative did not acknowledge usfor nearly 10 minutes as she was having a conversation with another customer 2 cars ahead. Once I flagged her down, she came tothe vehicle and checked us in. From that point forward, the food was prompt, fresh, and we were on our way relativelyquickly. It should be noted that another staff member was able to see that I was frustrated with the delay, and he walked overand assured me that things would be out as soon as possible. Sometimes it?s the little things. Great job. Read more
I either give 1 or 5 stars no in between. You get a 1 star because your excellence lacks a timely delivery of a simple chicken... sandwich. 45 minute waits for foods that take an absolute maximum of 15 minutes to prepare are not acceptable. Otherwise thefood and service are great. Read more
Honestly save your time downloading the application drive thru line goes faster than take out. No sauces in the bag either :(
Chicken fil a has a lot of hype and business for sure. Super busy place, but the drive thru goes fairly fast. Ordering on the... app is the way to go. There is a shorter line in the drive thru if you order off of the app. Chicken was a little smaller thanI remember. Tender and tasty. Waffle fries were really good. Iced tea was nice and fresh. Friendly service. Read more
The food is good and quality has been great. This is a new location so expect long lines. I did remove a start because some of... the staff seem overwhelmed and in my experience have been somewhat rude. Other than that, I would recommend. Edit: as otherreviews have mentioned , do not use online ordering and go through the App line. If you're going to go through the drive through, use the regular line. They make it seem like if you order ahead, you'll go trough the App line faster. The regular linealways goes faster. I ordered ahead and had to wait 1 hour. If you cancel anywhere in the line you're forced to order as theyhave chains to prevent you from leaving. Read more
I?ve been to this Chick-fil-A four times since opening, and three out of four times they forgot an item. Like the food is still... good and the customer service is fantastic (they were quick with and didn?t question giving me the missing item). But come on, a25% accurate order rate? Get it together. Read more