Reviews for Panda Express in Palm Bay, FL
Don?t try and order right at 11 open time. Was the first in line in the drive through and the cash register wasn?t working. I... went in and ordered. Stood there waiting over 30 min. The cook was cooking all the other entrees besides mine. Ridiculous! Noteven offered a free drink for waiting. They had several other people who ordered which they made and they left. Just horrible! Read more
I've purchased meals for my family here at least once a week for the past few months since we moved into the area, and the... quality of the food has progressively gotten worse. Of the four people eating, there's always at least one issue with twopeople's meals. The quality of the food is all over the place. More often than not, there's too much breading and not enoughactual chicken or beef on items, and in some cases, about half of a two-entree meal will be just breading, or fit, sinew, orcartilage from low-quality cuts. The chow mein and fried rice always have entirely too many vegetables in them, there's never abrown rice option, and the white rice is either always too hard or too soft. We're not picky eaters at all. I mean obviously,we're eating overpriced Americanized take-out Chinese food, so we're not that discerning. We understand that fast food is meantto be convenient and not always high-quality, but week after week the food has gotten progressively worse. Today was the laststraw where the orange chicken was nothing but hard bits of breading and what seemed to be cartilage with very little meat atall, and the fried rice was about 75% vegetables. We didn't just throw an entitled fit after a handful of mistakes, we decidedto be patient and deal with multiple attempts to provide a satisfactory experience and this location has consistently failed. Wewon't be returning here again. Read more
I have never left a review that started with "If I could leave no stars I would", but here we are. Congratulations Panda... Express. I came through their drive thru while it was busy, so usually you'd think to yourself that the food would be good andfresh. It was hot but nothing tasted right, so I returned to the store, walked in, and simply asked for a refund. The personhelping me said he needed to consult a manager about my complaint, walked over to the drive thru window and proceeded to talk tosomeone. He came back and only relayed messages, no manager ever came over to us. Then another employee came and said there wasno manager available to do my refund but wrote information on my receipt for a refund and told me to come back the next day whena manager was on duty. I'm handicapped, so quite honestly this is a lot of back and forth for a $25 refund. I came back thefollowing day and spoke to a manager that said he needed a number from the receipt that wasn't visible so he needed to contacthome office in order to complete the return but he would call me as soon as he was done. 4 days later! There's still no returnand I call the store and state the situation. The person on the phone tells me that my receipt is right there in the office andthey did the return. They did not, and I let him know that there was no return on my account. He says he'll call me back butnever does. Now when I call, no one answers. If I come in there's no manager on duty. Panda express must be pretty damndesperate for that $25. Yall can have it but your business is bs and your management and employees are trash as well. NOcustomer service skills whatsoever in the whole place. Just shut it down and only do online ordering, that's about the ambianceyou're projecting anyway. Whenever I did go back in the store, we would stand there and wait for at least 5 minutes straightwhile everyone completely ignored us and catered to the drive thru. Not a glance, a smile, a "we'll be right with yo Read more
Love this location. They are always friendly and with a smile. One of our favorite places to eat. It was not the case before,... but they have improved their services recently. Read more
Thats a -1 ????! Anytime after 8pm Your staff servesOld foodOnly what's left and doesn't cook anything else!?!???????????!!! I... get that 9pm is closing so why wouldn't your employees just cook to order instead of saying "No!".....$30 later old nastyfood,family Completely disappointed Couldn't even eat their dinner????????????....I even asked &was told "no we dont have it".... THIS ISNT THE 1ST TIME!!!!!! Just cause your company has$ does not mean i do!!! Read more
Food was good. Service started off non existent. I was the only only one in the restaurant at about 8:30pm. I was not even... greeted or acknowledged. There was an employee right across the ordering counter from me and others packing up by the food prep,others in lobby cleaning. I had to ask the lady at the ordering counter if they were closed because it didn't appear anyonewanted to serve me. I had a van full of hungry kids that wanted this kind of food so I remained and I proceeded to ask for thefamily platter. It was an odd encounter at best. The food was good. Service improved as the order proceeded but it shouldn't bethat way. Read more
I always loved this place but on Malabar Road at Palm Bay is the worse one, worse service and even the food has a different... taste! I just bought a food there 5 min ago through the cellphone app and they always send you inside to get the food and todayI just found a plastic inside my food (picture). So frustrated with this place. Read more
If I could give zero stars I would. Other consumers have already stated in their own words what I was going to say. I've eaten... here more than a couple of handful of times and the food here is always lacking and not good. Read more