Reviews for Jimmy John's in Palatine, IL
The meat on the sandwich?s was a five, with a nice pile of meat on all of the subs we ordered, and the service was fast an... friendly. That said, the topping options were just ok and the bread seemed a bit ?firm?. Maybe it was a bit old (I doubt it) ormaybe that is just how it is, but I prefer it to be a bit softer. VictorB Read more
Ordered through Doordash thinking that it would be reliable but Jimmy John's uses their own drivers, and if they don't have any... drivers they don't turn off the ordering platform. I ordered, the order was confirmed, and no food showed up. The phone wasnever answered when i called to find out what was going on. Drove to the location and they were closed. It was at least 2 hoursbefore the listed closing time. Read more
Terrible customer service. The girl was sitting on her phone- doesn't acknowledge me and so I ask for my order and she comes and... just pushes it across the counter. No words. Then goes back to her chair. I know she can speak because she joked and laughedwith her coworker when I was leaving. It doesn't take much effort to thank your customer. Read more
Three orders in a row now, I?ve waited around 45 minutes for my food with no order updates before cancelling for something else.... Three orders in a row where a sandwich took over 45 minutes to make. Do yourself a favor and just go across the street to JerseyMike?s? or at the least, any other Jimmy John?s location. Read more
Tonight was my first time I ever visited Jimmy John's, and this particular location. And thus will be my last time ever!! I was... so hungry and was deciding what to eat. I was passing by this place on Dundee Rd in Palatine IL and decide to stop by and tryit. I better not done it!!! The cashier girl was unfriendly at all-I was the only one customer inside and they did look busy atall. I ordered a Beef ranch wrap and asked if beef will be warm-she replied that it will be cold. And I realized that I do notwant a cold beef and asked if possible to change to a chicken wrap-the same price. She became very rude and started to dropeverything showing me get attitude because I asked to change an order which they did not even started to cook yet! Also, shecharged me twice and said that I will see a refund back to my credit card for the first sandwich! I will keep an eye of courseon my refund. Overall, terrible place to stop and have a quick bite! Will never stop at this place as well in other JimmyJohn's!!! Read more
THE WORST - we ordered this afternoon 30 mins before we went on lunch (11:30 am), our sandwiches didn?t arrive until 12:45 PM.... We brought this up to the store and the guys stated, ?He was the only one at the store and there wasn?t anything he could dosince we received it.? This wasn?t anywhere near freaky fast service. Choose a different store, you?ll only get soggy sandwichesand poor service. Read more
Inconsistent, poorly run - Look at all the recent reviews for this store and you are bound to have a similar experience. I have... had wrong orders, 40+ minute waits (and had to call to get an update), and a new one: sold out of their bread. Yesterday wecompleted a order via app about 30 minutes before close. We then received a call explaining that they ran out of bread and "allthe other stores closed already...so yeah". I've never been to a fast casual restaurant that stops making food 30 minutes beforeclose. I find it hard to imagine that was the actual situation. Don't order from this store, service is sub par, go to JerseyMike's across the street or a different JJs. Read more
Always good service. Think it's owned by the or a local police officer/department. Which is great, you wanna support your local... servicemen and women. Typical Jimmy John's so thankfully can't find a problem with the food. Have been a few times when in theneighborhood and have no problem stopping by. Read more