Reviews for Jimmy John's in Owings Mills, MD
Service has always been fine and products are acceptable. However I was very disappointed recently when we ordered for delivery... to our office. We ordered 2 subs and seem to have been charged delivery per sub.( Each sub added increased the delivery fee by$2) It costs as much to deliver 1 sub as 2 and the driver doesn't even benefit from this fee--I asked. They basically raisedthe price of their product 15-20 percent. I will not be ordering delivery again unless this policy is changed. Read more
Horrible customer service. Employees just look at you, hardly speak or speak up to hear them. No politeness or hospitality;... and certainly not fast service. Hilarious that a tip is requested on the receipt. Won't return to this location. Read more
It was a very loud and horrible experience! The young men were in there arguing and yelling. I couldn?t even think straight to... order my food right. Read more
No pickle!!! Horrible service. We ordered DoorDash twice both time we ordered pickles that never came. Call tonight because yet... again no pickles came with the orders although we paid for pickles. Was told they?d send a driver to bring pickles that NEVERcame!! We are never ordering from here again. How can you make orders and continuously leave out items we paid for. Also bothorder came with hots although only one order called for hots. This place is horrible! Don?t order from here unless you wanna bedisappointed!! Read more
1st time going to a Jimmy John's and it was not a good first impression. The order was delayed and not correct. The type of... sandwich was correct but the toppings were not even close. I asked for extra oil/vinegar, pickles, no Dijon on sandwich butmustard packets and No Mayo. My sandwich did not have anything I asked for and plenty of mayo. I can't tell you if the sandwichwas good or not because mine had mayo which I hate. Read more
The employees at this store are not happy and forgot how to smile. For me that's 90% of customer service. If you don't serve... with a smile, the food is not enjoyed. Management should help to bring back the smile. Read more
Their subs are absolutely fantastic. They've got unbelievably fast delivery the stores are clean they are efficient there are... barriers in place besides the fact everyone in the world having been vaccinated! Jimmy John's is great and customize your sub toway you want it. Read more
I think a lot of the bad reviews are from online orders/ door dash. And honestly I think door dash/ uber eats/ etc have really... ruined a lot a of places by overloading them with orders. I?ve ordered in person a few times here and people are always nice. Read more