Reviews for Chick-fil-A in Overland Park, KS
Since this store reopened after the remodel it has went completely downhill and the quality is terrible and there are always... items missing. Ordered a cob salad and a lemonade and the lemonade didn?t even make an appearance and the salad was terriblewith huge chunks of hard stems that were not edible and a lack luster of chicken. For the price I?m paying for this thereshouldn?t be any issues with my food. Take a look at that photo and tell me that?s edible salad. Smh what a joke! Read more
This location used to be great. I?m not sure what happened. The line was extremely long and from my experience in the past, it... always moves fast, but tonight I waited in line for about 30 minutes. I ordered 2 large shakes and a large cup of vanilla icecream. When I finally got to the window they told me they only do small. I told them I?ve gotten large before. They said thehaven?t done larges in about a year and a half. I asked if they could just used a fountain cup that is larger and they said theyonly do small. It basically was just argumentative back and forth and they weren?t willing to give me what I asked for. When Iordered at the screen and said larges, no one told me they didn?t do large. After asking for a manger and going back and forthwith him, he decided to give me another small shake. Why not just put them in a bigger cup and add a little more? Then therewould have been a happy customer a lot sooner! The line was held up even longer by this ridiculousness. They were unpleasantand not willing to do the right thing for the customer in the first place. It didn?t seem like the same Chick-fil-A it used tobe. And then once I got to my destination I realized I didn?t get straws or a spoon. Photo is a picture of the small vanillacup of ice cream (that was supposed to be a large) I ordered for my mom. It was about the size of a kiddie cup you might get atother places and took her about 2 bites to finish. Also- When I realized how long the line was taking I thought maybe it couldbe a staffing issue, but there appeared to be swarms of employees inside when I pulled up to the window. Read more
Super disappointed in this chick fil a location. They served me burnt mac n cheese that looked disgusting. I ordered a sweet tea... and while I was drinking it, some foreign object came up through my straw (was either plastic or skin) when I dumped the tea outthere was a foreign object at the bottom of my cup (looked like an onion but still have no idea what it was). I?m never going tothis location again. Read more
I showed up to Chick-fil-A hoping to go through the drive-through and get some quick dinner, and the drive-through line was... absolutely massive! The employees were absolutely amazing! Fast service, polite and the food was fresh. Read more
service feels somewhat forced to live up to the expectation others have set for them. line was long and took forever to even... start moving. took 15-20 minutes using the drive thru. chicken nuggets were good.. wish they offered more options in regards tosizing on the nuggets & more food options in general on the menu. Read more
Great carryout pickup and food-dellivery pickup setups. Well organized and convenient. This place was well staffed. At first,... I was surprised at how much staff they had at 2:30pm on a Thursday But, drive-thru was still very busy (why I chose carryoutinstead) so they had the staff they needed for the demand. They all seemed to know their roles and did their duties quite well. And what do I need to say about the food??? It's always quality, properly made and especially delicious. Plus the prices arefitting -- not cheap but not expensive either. Read more
First time in. Ordered simple chicken sandwich. Side of Mac and cheese. The chicken sandwich, nothing special. Stayed at hotel... across from restaurant. Cars are lined up all day and evening. Decided to walk in and sit down to eat. Whether it was thechicken improperly cooked or handled or the Mac and unsure. 30 minutes later intense stomach ache lasting several hours untilbecome sick to stomach. My first and last experience with this restaurant chain. Completely wasted money, time, and became sickfrom the food. If I could give ?0? stars I would give it ?-5?. Read more
I?ve said it before I?ll say it again this is the worst chick fil a in the world. I stop by far too often bc I work across the... street but and have limited time on breaks to get food. My order is consistently wrong and the wait times are absurd and it?sjust this location the one by my house has longer lines through quickly and efficiently and the food tastes better. In whatworld should 3 cars in front of me take 16 minutes? Read more