Reviews for Tim Hortons in Ottawa, ON
To be honest, this Tim spot deserves zero star if I can rate it. It takes me 10 minutes to order an cup of coffee in the express... line. The worker is confused what size of the cover and tried each of them. Two covers combined together which takes her anotherone minute to separate them. They are all adults but acting like a 5-years-old children. If they are so low-efficiency workers,they had better stay at home instead of working and wasting customers? time. I can not stand such people working in theuniversity. Honestly, they are all should be fired. And I will call the company to complaint such situations. Read more
I was in express beverage line waiting more than 15 minutes to order a cup of hot chocolate. Only 3 people were in front of me... but the line strangely did not seem to get shorter. After I was able to reach the counter, I was told that the hot chocolatemachine has broken down so that had to order other beverage. While I was waiting, there was no one of 9 employees there tellingcustomers about the situation and they still did not do that after. No wonder why the rating is so low. Read more
Ordering here makes me want to pull out my teeth. I've given up on the campus Tim's because my orders are usually wrong and take... forever (even when there's no rush of people). The staff also have little to no customer service skills as they don't care ifthere is a mistake or if you've been waiting for 30+ minutes. I've seen them eat and drink behind the counter while preppingpeoples orders (my favorite was when the soup and sandwich person shoved a hashbrowns in her mouth before going back to workwithout even a thought of changing her gloves). If I could give them 0 stars, I would. Read more
This is a horrible time Horton?s. The line is always super long and it takes forever for staff to get through it even though... there are a lot of employees working. Usually they are all seen talking behind the counter. I waited in line for approximately25 minutes to order my food, and finally got my sandwich another 5-10 minutes later. It was so burnt on the end, it smelled likecigarette smoke. I then politely told a staff member I was missing my drink, and without even checking if it was being made,just said another girl was making it. After another 5 minutes I asked another guy and he said they he didn?t take care of thedrinks. I told him I already got my food and was in a rush cause I had a class, and he basically shrugged it off Read more
Always slow, but not busier than other Tim Hortons down town. The staff are just BAD. 15 to 20 minutes after ordering 1 drink in... the espress line isn't even in the realm of reasonable, especially when they are usually not made right. It's really just a lotof staff moving at a snails pace. Felt bad for the 1 girl trying to get through the line quickly. Made 3 or 4 drinks while hercoworker hadn't finished 1. Need training and probably some new staff. Read more
If I could give this place 0 stars I would. It?s the only full size Tim?s on campus but I would rather walk to one off campus... than go here again. I?ve gone 3 times. Each time I waited over 20 minutes to get served. They never have any food aside fromdoughnuts and muffins. The employees talk amongst themselves, are on their phone and neglect customers. As someone who hasworked at a Tim Hortons, it is absolutely enraging going here. Save yourself the time, and avoid this Tim?s at all costs. No onewears name tags so if you ask to speak to the manager to complain and ask for change you won?t even know. Worst Tim?s. Nevercoming back. Read more
Don't come here unless you're willing to wait at least 10 minutes for a coffee and a snack. I ordered a small iced coffee which... came out quick but i waited 15 minutes for a breakfast snack wrap. I watched the lady who made it bring it to the counter andthen she ditched it without calling it out. After 10 mins i asked the guy if i can just take that sandwich because i was prettysure it was mine and he responds with "ya go for it, check it yourself." This location just opened up and it already has 1.4stars on google GOOD LUCK Read more
Food is fine if you are lucky enough to get the correct order. You can almost consistently count on having something missing or... incorrect with the order i.e. missing the egg from a farmers wrap (shocking when the wrap consists of about 4 ingredients),missing the sauce on a sandwich, not toasting items when you ask for toasted etc (all of these from separate visits). There area couple of nice staff here but most of the lower staff are extremely incompetent and provide no semblance of customer service.Employees don't seem to even know their own menu and are often confused when ordering the most basic of items. Extremelyundertrained staff that are clearly not ready to work in a service job. Read more