Reviews for Tim Hortons in Ottawa, ON
THE worst Tim Hortons on the planet. I wish I could give negative stars. There is always a line, no matter the time of the day.... Even on a snow storm day in the middle of the afternoon in the middle of a class, I waited 20 minutes in the express line. Thefood line was moving faster than my line. How can it take longer to make a coffee than a smadwich? I thought maybe they areunderstaff, but when you look at them they care not working, they are chatting or just standing there like they don't know whatthey are doing. When I got to the cash to take my order I had a coupon but they told me they don't even have the machine to scanthe coupon and I had to pay full price. Read more
If I could give lower I would. Have waited 40 minutes for a bagel just to have my order wrong. Have ordered a breakfast... sandwich, waited 20 minutes just to walk away and realize there was no meat in it and cheese when I said none. A lady didn'tknow what diet coke was. I heard the manager freaking out one time when health and safety came, yelling at everyone things thatneed to be fixed immediately....concerning. Staff just chats with each other instead of taking orders or making food. I oncewaited 25 minutes at the front of the line as the person taking orders went on break and none of the other employees thought totake her place??? Read more
The Site Tims takes a bit for sure they seem really under staffed... but everyone behind the counter is Wonderful. Smiles,... energetic. Has no problem making the customer feel good. After waiting. And they know how to make it right. I was waiting areally long time for my bagel. The girl appoligized and gave me a free hot drink for the next time i go. Read more
If I can give ZERO star, I?ll not hesitate to do so. Bad in everything!! Today I lined up in the queue at 2:50 pm, one of the... staff came and told me we are closed!! Even 10 minutes before the close. It deserves nothing to recommend!!! Read more
I don't enjoy giving bad reviews, but this Tim Hortons tends to have awful service. I'm not sure if they're understaffed or if... the employees are just slow, but I often end up waiting at least 15 minutes in line because the cashier magically disappears -and the line isn't even that long. Only go here if you're ready to wait a very long time for your food and/or beverages, evenduring non-peak hours. Read more
Horrible experience. They took 15 minutes to prepare a single sandwich. This is definitely the last time that I will visit... their Tim Hortons. I?ve always seen such a long line in this place. This is not the first time I have waited a long time for anorder. If they?re so slow, maybe they should hire more staff. The only good aspect is that their staff is nice. Other than that,I?d rather visit a local Starbucks. Read more
My rating is based on the rats in the parking lot, not on the level of service we received. Coffee and service was great, but... the parking lot was full of rats. When we parked something scurried off and we thought it was a squirrel. While drinking ourcoffee sitting in the truck we quickly realized they were rats and there were quite a few. We won't be eating at that locationagain, if there's that many rats, chances are they're getting into the restaurant too. Read more
Great coffee, kind staff. Shout out to Margarida for always remembering my order.