Reviews for Tim Hortons in Ottawa, ON
If u r not a canadian u problably r not going to like it
This Tim Hortons saved me during my time there. It was a central, clean, safe place to grab a hot tea, catch my bearings and map... out where I was and where I was going on google maps, and get the best sandwich I had had on my entire trip on the focacciabread. I even met a lovely lady by the name of Gonnam that gave me the best advice and guidance on places to visit and how toget there. I visited the shop about 3 times and was grateful each time.???????? Read more
They got my order almost right, Chipotle Chicken wrap except it was supposed to come with grilled chicken instead of deep fried;... it was a challenge just to place the order since non of the workers spoke english or french. Read more
Came in with my family. The server asked "are you only here to use the bathroom?". We said we were ordering somethings. We were... safely spaced 2 metres away from the 1 other person there. She told us to go back to the entrance and come in one at a time eventhough I have small children. We left - felt horrible to be spoken that way and that she she assumed our family were only thereto use the bathroom. Read more
I went to this tims on Canada day around late noon. Had a very bad experience. Me and my friend wanted to use the washroom... before ordering. I asked the guy if the washroom is functional . This guy by the name ?Oman? , not sure if it is his real namethough ,told me rudely that only customers can use it. I told him that what made him assume that I was not a customer and saidI?ll order once I m back from the washroom. He said that?s the rule.i have never experienced any such treatment from any othertims, even at the same tims that morning.I hope they train all the employees to their standards. Read more
They were doing so well for the last year or so but unfortunately it has gone down the last few weeks. They got my Bagel wrong... again today and as well I asked for a decaf double double and got a regular coffee black. I will be spending elsewhere and checkback in a few months. Tim's need to pay their employees better so the customers can get better service with more qualifiedstaff. Read more
I work next to this location and literally almost every order is done wrong. It is quite frustrating that they rarely get your... order correct. Most of the time we place an order for a group of us at work and by the time we bring it back and distribute it,many of the orders are way off. When we take it back they say things like, oh we didn't have that so we gave you this. There isa better way to handle that rather than misleading the order by replacing without telling us. The number of times they arewrong has really gotten under all of our skins and this is why I am writing a bad review. To be honest, since they have hiredthe new young boys the orders have been taking longer to prepare since they work slower and with obvious less care in their job,they run out of things, and they get the orders wrong because most of the time they aren't listening to you while you areordering. The older ladies who have been there for a while are great and always keep things in stock and your orders are donefast and the right way, if you are lucky to be served by them but that's not always the case when you are in line or place anonline order. I'm all about hiring young kids and giving them experience, but this is a new level of unprofessional disaster.Please retrain your new staff. Read more
Great coffee shop with good variety of coffee and meals.