Reviews for Thai Express Restaurant Ottawa in Ottawa, ON

Just another example of good food ruined by the service personnel. Since this store is run by the catering company that runs the... cafeteria, the food taste average( worse than the typical Thai express), the service personnel can be cool sometime( but mosttime does not speak proper English) and you are expected wait a typical 30+ minute for you order, since sometime it's justsimply not show up in the system. Read more

Rude staff, slow and totally unsanitary. My order got taken by another customer - understandable, but the staff was very rude... about it. Afterwards, the person that re-did my order reached into the broth pan with a soup bowl (made out of paper) and withher hand dipping in it (thank god it had a glove on - but she wore it all along, not sanitary at all). She had to throw out thebowl because it got all soggy. Anyways, I don't understand how this place is still working or how they hire/train people. Theowner must have a good deal or contacts with the school in order to still remain in business ;) Read more

I've been there about 4 times. Two times my order was incorrect. The shortest time it's taken is ~30 minutes and the longest... was 50 minutes. It would be seriously faster to walk to the Thai Express at Rideau Center, buy your food and walk back. Foodwould be better too since they tend to undercook the noodles trying to catch up to all the orders. Read more

The cash register took 5 min to ask for my order even though there was no line up. I asked for a General curry and they gave me... a pad Thai. And they didn't want to remake my order. when I forced them to remake my order correctly the cook dropped the Fbomb when cooking. just go to rideau centre, much better Read more

I requested no onions and waited 20min with 2 ppl in front of me then burned my hand cuz some soup was on the lid and was not... closed properly Read more

The wait is horrendously long every single time. Compared to all other Thai express locations I went to in my life, this one is... much worse than all the other ones. They talk amongst themselves more than they check on the food they're making or the peoplethey're supposed to take orders from. The food tasted horrible and wasn't mixed properly. Happened to me twice already at thislocation. The meat was all bunched up together and everything tasted like vinegar (the Pad See Ew never tastes like that anytimeI get it at other locations). This location is always a hit or miss. Sometimes the food is eatable and cooked right, sometimesit almost can't be eaten because it tastes very bad or has other issues. Avoid this location and go to the rideau centre. You'llbe disappointed if you go there. Read more

This place is crazy slow. There?s always 20 people in line who have to wait an hour for noodles. The staff doesn?t communicate... with customers about who?s food is who?s when it is ready. One person cooks while 5 people stand around and chat. You could walkto the Rideau centre and get Thai express there much quicker. People continually walk back up after getting their orders andhave to explain how the order is wrong. AVOID Read more

So much oil! The tofu didn't even taste properly cooked and it tasted like the pad Thai was missing something. it didn't taste... like pad Thai. I think it depends on the cook tho because last time the food didn't taste like this. Read more