Menu for River Valley Inn & Suites in Osceola, WI

Me and my wife came to this hotel for a night to get away and relax, with our dogs. The first issue never have I seen a hotel... that says 1 hour, 1 party 1 time for access to the pool, The pool was not heated, the hot tub was broken I spent a total of 260$On a single bed w a couch and tv. Had to stand in the lobby for countless minutes before someone came out, said one moment wentback, finished cooking or it would have burned. We would have canceled, but the canceling fee/Money returned would have beenwhat the room was. Room was decent about all it had going for it. Read more

Beds are VERY uncomfortable. Staffing is slow. Rooms feel like they?ve never had a good deep clean. The pull out couch is an... absolute joke and is rock hard. We got a ?suite? which basically just means a door on the ?bedroom? and then charge you for anextra person even though it advertises as ?fitting 5?\n\nThey don?t allow any early check in unless you pay for it. Which Iunderstand is that uncommon but it was an hour and 15 minutes early.\n\nThey look like the only thing they?ve spent a dime on inthe last ten years is their smart TVs which don?t even work in the room we got.\n\nThey must have people actually living inbecause there was a ?private? room next door with SCREAMING children all day and night long.\n\nThe breakfast in the morning wasa joke. Hardly anything there and only enough coffee for a half cup.\n\nThere was mouse traps in our room.\n\nAND we had a?handicap? room and definitely is NOT ADA compliant.\n\nLong story short. DO NOT STAY HERE!! WAY overpriced as well. If I couldgive a zero I would! Read more

I wouldn?t even rate this place a 1 I?d give it a 0. I had most of my guests booking here for the weekend of my wedding. The... first time I had called it was due to a few of my guests not being able to find our block under my now husbands last name, onlymine. When I asked this question I was talked to extremely rude, & was yelled at saying it was under both of our last names whenin my email confirmation it only had my last name on it. As well as multiple of my guests who had sent me their confirmations. Iasked to talk to a manager because I didn?t appreciate the customer service I was receiving & was told that was the manager. Ilet it go. The next phone call I had made was to make sure I didn?t need to add any more hotel rooms to my block, as that wasmentioned to be in the beginning an option if we were running out of rooms. Again the customer service I received was horrible.Condescending, belittling, & beyond rude. Working in customer service myself I know how to talk to people & how not to talk topeople & I couldn?t believe the way I was being treated. The only thing I was told was that I still had rooms. Whatever that?sall I needed to know. My final encounter with this manager/owner was the last straw. A week before my wedding I called toconfirm the total amount of rooms that were being used, only because I was trying to confirm my shuttle pick ups & drop offs.This guy had the nerve to scream at me & was telling me he couldn?t give me this information. I finally had enough with thisguys tone, & behavior with me that I confronted him & told him I don?t appreciate how I?ve been being treated & that hiscustomer service was really poor. I told him as someone giving him business I would just expect to be receiving respect as hehad been given respect from me. When I mentioned having no issues getting this info from other hotels I had blocked at he yelledat me, told me I had called 6 times, & to stop calling his hotel. When I say yelled I mean yelled. Who d Read more

STAY AWAY FROM THIS HOTEL!! Accused of stealing batteries from the clock and the cover. My son wet the bed was charged for that... as well one night cost me $300 dollars!! Called immediately once I seen the charges on my acct and got hung up on. Read more

Absolutely the worst customer service I have ever had. Total lack of professionalism. Hotel is a mess. Book elsewhere. St.... Croix Falls is only a few minutes away Read more