Reviews for Pollo Tropical at Dezerland Park Orlando in Orlando, FL
The girls that this establishment oh my God amazing service with a smile they made you laugh and you didn't have to wait too... long keep up the great work girls you're doing an amazing job Read more
We've been coming to this location for years and have always received good service. But today was by far the best dining... experience ever, due to two team members: Manager Erika and Pwendelle. What a pleasure to be treated like royalty by these twoamazing professionals. They are both incredibly attentive, kind, patient, knowledgeable, and went out of their way to make sureme and my baby girl received above and beyond service. I also want to thank Ashanti for all her kindness and professionalism theother day when we needed her assistance. The three of them exceeded our expectations ten-fold and, because of them, this will beour go-to location moving forward. Thank you, Pollo Tropical, for having professionals of their caliber on your team! Read more
We really liked the food. We got some family deal for $25. Everything was really nice and good for kid's and adults. The large... sides were massive. Was just a shame the staff behind the counter were far from friendly and there was food all over the floor,even tho the tables were being cleaned Read more
Worst place to eat. The service was terrible. They ignore you when you are trying to ask for something. The food was not up to... standard. I ordered the churrasco and I could barely see it. 6 tiny strips was all I got. The sweet plantains were burned.theplace looked dirty and the bathroom was awful. The pictures that are posted are not what you get. This is one place I will avoidin the future. Read more
Nothing good to expect from this location especially when Ashanti lacks service and she knowing what she knows what she served... us in my opinion this wasn't chiken but a dam fried squirrel. This location is new but the employees are as unprofessional asever. I didn't even touch this chiken and it was probably sitting there longer than the amount it was supposed to be. Or thecooks lack training. Even the dog likes it more than me since it's just bones Read more
Horrible customer service. I have been here MULTIPLE times because its the closest one to my house but I definitely will not be... coming back. I always order a tropi chop with double crispy chicken and today suddenly they say they can?t do it. I say I?vedone it before at this location and they just say that they don?t do it. They say that they can give me double chicken on theside it but have to charge $7. I say okay because that?s what I want and they gave me a platter with the crispy chicken andguess what? they put double crispy chicken on my tropi chop anyways. the girl that was at the register couldn?t have had a worseattitude. She didn?t even acknowledge us saying thank you multiple times (to be nice because i was already over it). If theywere gonna give me double chicken on the tropi chop anyways then they should?ve just not had an attitude about it. Read more
Great value for your price! This is my first visit to the restaurant in Orlando and totally worth it. I ordered 1/2 chicken with... brown rice & beans, choice of sauce are cilantro garlic, pineapple rum, pieces of jalapeños. Black beans are very tasty,chicken tastes okay but with dipping sauce it tastes better, they have lot of options for sauces and you can select up to 3.Pineapple rum is sweetly with real rum flavour, garlic cilantro is garlicky ranch flavour, jalapeños are spicy, I wanted totaste guava bbq sauce but they are out of it. The bread is okay. My portion size is large because it comes with a drumstick,whole wing, thigh and a breast piece. Places like Orlando a family will spend almost $10 for person but here you can get foodfor $5.50. Portions are good, nice place, prime location and quick service. The person at the register is not customer friendly,please greet and help the customers with questions about the menu. I rated 5 because of the price and I am an island food lover.If you are a island food lover then this place is a must try. I would recommend this restaurant! Read more
I am not writing this review to tell you what to do with your hard-earned money. I am going to share my thoughts and you make... your own decision if you would like to try this place or not. Pollo Tropical is affordable and delicious. For about $30 a familyof five can easily eat. The grill chicken is juice and taste like has been recently cook, the rice is fluffy, the beans tastegood, and the fried cassava is okay. Two things that this restaurant needs to improve are one they need to have ketchup and thesecond thing is that although the restaurant is overall clean the trash cans are usually always full, and the employees do notregularly empty them out. Read more