Reviews for Auntie Anne's in Orlando, FL
My family and I wanted outside for 30 to 45 mins waiting on the location to open. The ladies were dismissive of our presence and... time. As we were leaving because we had to go back to our home town. The lady standing by the window shrugged her shoulder and Icould see her lips say so what. This was rude and unnecessary. We travel all the time and visit Auntie Anne's and has neverreceived such terrible treatment. I plan to keep posting on all social media sites Read more
I had a great experience. The girl at the cash register was so sweet and explained everything to me. This was my first time and... I loved it. The mini dogs were hot and fresh and my daughters pretzel was soft. I will definitely come back. Read more
La peor tienda para visitar, customer service is the worst, from management until employees. They are supposed to open at 11am... they where late like 20min and thats fine, things happen beyond our control and that I can understand. But the faces, therudeness towards customers is unacceptable. I was 1 of the 5 people in line and tha manager pass twice and didn't approach anyof the customers to apologize for being late or anything. Besides that when they finally open that people were ordering theemployee that was taking orders was complaining of the people ordering. And with a really nasty face and attitude towards thecustomers. Read more
The worst Auntie Anne?s location I?ve ever been to. They automatically assume that you want a large, and then say you have to... wait 25 minutes for a small. THEN they say they can?t give you a small because it?s against company policy. The cashier on 12/05at approximately 3:45 PM with a Hijab on was extremely rude, as well as a young lady with pink colored hair and braces. Shebrushed me off and started to take the next customer before I even could finish my order. This type of customer service shouldnot be allowed, As a huge company, Auntie Anne?s should really double check the employees they hire. Those two young ladiesshould be FIRED for how rude they were. That whole location is completely unprofessional. If I could rate less than 1 star, Iwould. That?s how disgusting they treat you there. HORRIBLE ! Read more
Mini pretzel dogs were awesome. Sooooo disappointed in the franchise as a whole because they discontinued the raisin pretzel... which is my wife and I favorite. Read more
Just because you were understaffed does not mean that you have to be rude. I made an order on Uber eats and the wait time would... be 40 minutes to an hour which I did not mind. They took 40 minutes to make my order, then close the store when my Pick upperson came ON TIME. I called to see what was going on. They said that they were understaffed and that my order was sittingthere for an hour, which it wasn?t. When I asked to talk to a manager, the person who answered the phone hung up on me Read more
Rudest people I've ever met. The girl working the register was rushing me and practically yelling at me. She basically told me... to get out of the way so the next customer could come up while I was handing the food to the rest of my party. She was abouthalf my size and I was more than tempted to throw her, to be brutally honest. Will not be recommending this Auntie Anne's toanyone. Read more
Worst place to get you pretzel. long wait, rude staff, burn pretzel, dirty working environment, corporate need to do something.