Reviews for Baskin-Robbins in Orland Park, IL
Did not like going thru the drive thru. No menu of the different flavors of ice cream whatsoever!! Time to get back to... normality!!!! Read more
For the last 3 days, our coffees have been made without oatmilk. My girlfriend is vegan. Today we went through the drive through... and our coffees were made with creamer again! We went back through the drive through and specified we wanted OATMILK. TheIndian lady (who was talking like she's on drugs) gave us our coffees again with creamer! Said f it and went to Starbucks. Wewill not be back. Makes me question if yell would give a person with allergies an allergen Read more
What a DISASTER! The parking lot looked deserted and the lights were dim so I drove around to see if they were closed due to... short staffing. They were open. I went inside and there were 5 employees all standing in the front of the store. Not doinganything particular. I wasn't greeted or acknowledged besides a stare. The stares felt more like "what are you doing here" than"what does this customer want". I ignored this. No one was standing ready to take an order on the Baskin Robin's side so I wentto the Dunkin register to order a Cappacino Blast. The older woman said she can't take my order so I must go to the Baskin side.I walked 3 ft over to the Baskin side where 2 young men stood looking baffled at. They looked at each other like "do you want totake this?". Finally one decided to ask me what I wanted. I repeated my order. The young man said "Oh...uhmmm...we don't havethe stuff for it". I'm not sure why this place didn't have coffee or icecream to make this but 5 ppl in a room couldn't figureout good customer service . This was the dumbest restaurant experience I've had. Makes for a good story but don't come to thisplace. Read more
I visit this location all the time since it is right down the street from my job. And the only reason I am giving it 4 stars is... because of one of the gentleman that works there that really goes the extra mile when I come in. His name is Will. When Ifirst started coming there back to back, he suggested sell. He told me instead of getting the smallest container of ice cream,why not get a quart size since I love the ice cream so much. I thought that was really nice of him because, I knew nothingabout the store being able to make up fresh quarts. I thought you could only get pre made quarts. Well, once he informed me ofthat info, I've been getting quarts ever since. -Thanks Will Note: I wish this store would give me the company name to whomakes my favorite ice cream that I love so much. But I guess that's too much like right. Maybe one day some day. Read more
Go there for DDs coffee. Always fresh because I ask for fresh and they make it for me.
Felicia was very helpful at this location. I go to this specific location all the time, and shes been 1 of the best people... there. If they don't have something, they'll tell you upfront about it. Their service is great! Read more
This place is closed when I got there at 10:15. The hours on website post open toll 11:00 pm Incorrect and false advertising.
Need to speed up there drive thru 15 mins waiting until my turn