Reviews for Sonic Drive-In in Orem, UT
I was in line late at night to grab a shake. While talking to my pregnant daughter-in-law on the phone right after ordering, she... mentioned she was craving a shake. When I got up to the window and I mentioned that now I had to park and order another shake,the drive thru employee kindly said he would take the order for me and let me pay right there. Then he asked me to move up pastthe window and he had someone run it out to me as soon as it was done. That?s great customer service. I had one very happydaughter-in-law as a result! Read more
We had to drive to drive 20 minutes to this one because the one in AF closed at 7. They forgot the meat on my sisters hamburger,... wasting her gift card. Read more
My husband and I went here this morning for their breakfast burrito and this is what we got?I get not loading up burritos but... this is ridiculous Read more
I'm highly disappointed in the results of our order tonight. We paid to have it delivered. It got to us fast enough, maybe too... fast. We were missing about half of our order. It's expensive food. Having it delivered only adds to that expense. Perhaps Iset my expectations too high. I prepared myself that the food may not be as hot as we prefer to eat it. And it was cold. I'mnot usually unreasonable in what I expect can be done here. But I wasn't prepared for half the order to not be there. It hada huge impact on our dinner tonight. Every single one of us was missing 1+ items and left disappointed. The kids especially. Iwanted to blame the delivery driver. But usually they don't have full access to all the contents. And are delivering what wasgiven to them. So I feel the order was offered to the driver incomplete. All or nothing, should be given to the driver todeliver to the customer. Unless the customer is contacted and agrees to the changes. It's respectful and I'm not generally aKaren. I don't like to complain. I'm not asking for more than I paid for. Just something close to it would have worked. Pleasefind a solution to this issue so I can feel confident placing orders here again. Thank you Read more
I went tonight to get a drink, but noticed there was a long wait. Didn?t want to add to the many orders they had so I left. They... were clearly understaffed and overworked&overwhelmed. One employee came out and looked very stressed but was working hard. Ihope the employees working today are given raises and that customers become more understanding. Ive come to this sonic a lot toget drinks and have never had any problems Read more
Had to give a review for the 2 people working at the orem sonic this morning. We stopped to grab a bite before heading to the... river. We waited over 10 mins with one car in front of us waiting. Way to long!! But we asked and one 2 people were working onecooking one doing orders. They did their best and that was great. To the owner please get them help! Super friendly and my foodwas hot. When we came back by hours later they had a line of about 7 cars. Hope there was more people working but if not those 2deserve a raise!! Read more
All sonics have good offerings in the drink, slush, shake categories. The food is always pretty basic and not something I?d... highly recommend unless you?re wanting an all-in-one stop. They may have just been understaffed but we waited over 25 minutes inthe drive-through with only four cars ahead of us, which was much too long for what we ordered. Avoid if busy. Read more
I'm so disappointed. This used to be a good place. But the past 6 months I've gone their ice cream machine has been "broken".... Then when I order something else it takes 30 minutes plus. The employees are not the nicest. Today a miracle their ice creammachine worked so I ordered a Carmel shake. Then I dumped it into a different cup so it was easier to hold. There was absolutelyno Carmel in it. It literally just tastes like a vanilla shake. Will not be going back to the Orem location. Read more