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Reviews for Steak 'n Shake in Orange Park, FL

Lori Roberts 1 year ago
2

Have to agree with many of the other recent reviews. The changes to Steak 'n Shake have made it so it is no longer 'special'.... It's just another fast-food burger joint. If you go inside to order (I didn't try the drive-thru), you can't order a-la-cart,everything is a meal-deal, and it seems very lonely and barren inside. The menu has been trimmed down also. I used to reallyenjoy Steak 'n Shake, but my recent visit will probably be my last. There's just nothing to draw me there anymore. The burgersare still good, the milkshakes are still good, it just isn't good enough to pull me in. Read more

S Davis 1 year ago
5

The food is great in the early mornings around 11am. The sweet tea is awesome ????, the best time is 11:30 am very fresh and... sweet. The grill cook is the best. The owner is well know and makes it his choice to keep his employees happy. I also, learnedthat there?s a night shift manager is very encouraging to the youth. When ask to replace short of help during his shift. I don?thave to say names, you know who you are ???? Read more

Beth Scott 1 year ago
2

Place is very dirty, tables were all dirty. 2 pm was happy hour, we did Not get the discount. Staff when approached for forks... and a knife were not polite. In over an hour and nobody cleaned tables the entire time. Now that we serve ourselves they donothing. Kids at the next table throwing food and jumping on seats, making our table bounce all over. Such a horribleexperience! $53 for lunch since we didn't get the discount! Kiosks are nice if being cleaned regularly, but they aren't. ???? Read more

Tim Argyle (Jaxson) 1 year ago
1

We ordered through Uber eats , 1 Garlic double stack, and 2 double cheese burgers. When they arrived with our food we were short... 1 double cheese, so immediately we tried calling uber eats and contact their web site and received a message that the servicewas not available and the same with the web site. So we called Steak and Shake , Wells Rd Orange Park Fl and that rude personsaid that they could not verify that the ordered came from them and to contact the Uber driver... Like how the hell do wecontact the driver??? Uber doesn't even pick up their phone much less allow you into their website. Steak and shake claims theydon't have the ability to verify their orders , which im guessing have never heard of camera's over their operations ? Also thenext Steak and Shake is 15 miles away vers 1 mile away from here. With time given for placing order and receiving our orderthere is no way our order came from the other side of town. Our order no was 920290 on 7/31/2022 at 11:11 pm. As far as I'mconcerned I will no longer visit a Steak and Shake or depend on a service for food delivery by which additonal fees and tips areadded onto and order. Those people can starve and the businesses can go belly up in bankruptcy Read more

Bethany Wang 1 year ago
1

I was so excited to take my children here to steak and shake a place that I've gone many times since living and Orange... Park. When my family and I walked in there was no one around ...no waitresses... no one to greet you... nothing but the cooksin the back and kiosks where you order your food. It felt so distant and nothing like a diner at all. I miss the old steak andshake. Read more

Tina ?Star? Musico 1 year ago
5

We had a great meal and the service and food was awesome. Nice to spend time together enjoying each other company.

Janice Gibson 2 years ago
2

We haven?t been to this restaurant in a while. We were taken back by the emptiness and loneliness we felt walking in. Gone were... the hostesses and servers. A manager no where to be seen. There?s the cooks. They don?t greet. They direct you to the selfservice. From there you?re left to figure it out. You get your own cups. You seat yourself. In a very old fashion fast foodmanor you?re called to get your food. You clean up after yourself. I guess they solved the issue of short help by making thecustomer do everything, but cook the food. I could get it to go and get the same experience at home. Except at home I?d be morecomfortable? the burger was alright. The fries barely room temp. The salt content on both was a bit to much for us. We are useto being able to order with no salt. Something we couldn?t do on the kiosk. We won?t be rushing back here anytime soon? Read more

Lakia Oneal 2 years ago
1

This is literally the worst experience we have ever had at a Steak n Shake. First this new system with the Kiosks, when I come... to a restaurant like this we are used to having the server experience, not only that you can not make special orders on thekiosks. We went to sit down the dining room was dirty, tables floors. When I finally got the attention of the manager. I askedcould someone please clean the tables, you dead looked at me and asked ?What?s wrong with it? It?s dirty sir. Told me onemoment. He seemed flustered, think they were busy and understaffed. Still waited while he went to continue to make other orders.I asked again for the tables to be clean 5 minutes later. Standing there watching them make food, I watched as they just slidsandwiches across the counter or had them sitting there. I had to ask an employee please ask them not to leave my order on thecounter. Store needs a major clean, food all over floor and under counters. I remember coming here for lunch in high school withmy now husband, It?s a shame to see how down hill it has gone. Kitchen a mess, no customer service. Instead of Steak n Shakebeing cheap and putting in Kiosk pay your employees a livable wage, and they will keep your customers happy and your storebetter taken care of. Read more