Reviews for Starbucks in Ontario, CA
It took 25 minutes to get to the Porter window. When I finally got there I was informed that there was no coffee. Excuse me?... Isn't this called Starbucks coffee? They should have told all the people waiting that there was no coffee. They did haveespresso products. They really needed to put a sign I am so mad. Read more
Well it's official. That was my last Starbucks. I hadn't had one in a month and I used to get a white chocolate mocha with two... add shots every day and two out of five day it's wrong. Yes they will refund you money or make you a new one right!?! Well ifit's a hot coffee and you got it in the drive thru you won't sip it till you get to work and bam they got you for a 7.50 coffee.I never take a refund I've called corporate office and no help there. This was it never again good bye Starbucks brick andmortar. I'll be just making coffee at my house with pods from now on. So sad they can't train there employees to make a coffeethe right way but a suggestion less haste and more care. Read more
I love this Starbucks but you guys need to change the hours here online. Here it says they close at 2:30 pm but when I got to... Starbucks at 2:10 pm the drive thru was closed saying they close at 2 pm. Read more
I mobile order here a lot and my drinks are never made right. Always have caramel missing from my caramel macchiatos. It seems a... little ridiculous to miss the ingredient that?s in the name of the drink. Read more
Hi! I went to your Starbucks on Sunday morning. I asked for a breakfast sandwich with no egg, a mocha with soy milk (therefore... expecting to not have whip cream), and I ordered 3 other things. I received a breakfast sandwich with a heated egg in it (theegg I had to remove), a mocha with dairy milk & whip cream that upset my stomach for a full day (I am lactose), 1 item wasmissing but the other two items were correct. I was not given a receipt, so I could dispute the missing item. Overall, theservice could have been better and I am disappointed with this location. Not sure if I would come back here. Read more
The main gripe here is that I frequently receive a medicine ball when I ask for a green tea. A medicine ball has green tea and a... green tea is just that alone. Not a big deal since Starbucks always corrects this. I was already in Rancho when I took my firstdrink and was too far away to return. I've had this happen at 3 different Starbucks and I don't understand the disconnect. Thetwo star review for this location is due to the mobile order chaos occurring in the store. There were 4 of us inside waiting fororders when 6 mobile order customers came in and the lady distributing orders was doing her best, but it took them 20 minutes toget my drink. The main challenge was that food and drinks were intermittently coming through with no tickets adhered to the bagsor cups, so she was sorting through 15 drinks and unmarked bags one by one. She did her best and I don't blame team members inthe store. This is a franchisee/ops manager/process issue. Not an employee issue. Hope things get better! Read more
This location used to be reliable. I usually use the drive thru for lunch coffee runs. I have no idea if they have new staff,... but today is the last straw. I gave the food items to the recipient when I got home and wound up throwing them out. The oatmealwas nasty, watery and the wrong flavor. I ordered blueberry and wound up with brown sugar and a bunch of dried fruit. They can'teat it due to being diabetic. The egg bites we received had bacon in them, I ordered egg white with no meat. I had her repeatthe order because she sounded rushed. When I went to pay she handed me the order then went away from the window. I wound upwaiting and asking for my debit card twice before she realized she still had it. The only thing she got right was the drink andprotein box. Read more
Good location, clean and welcoming staff. The drinks have been a hit and miss. I suggest trying your drink before leaving to... ensure that it's done correctly. Read more