Reviews for Jamba in Ontario, CA
Summary - Avoid this store. Took 48 minutes for 1 person to get their order. Took me 40 minutes for a disgusting drink -... pretty much juice, not a smoothie. Staff moves super slow, store is missing multiple items, and batgroom looks like it hasn'tbeen cleaned in months. Unprofessional staff who don't acknowledge or take orders in store and gets easily confused, almostgiving the wrong drinks several times. When I entered, there were 5 people waiting for their order and 2 waiting for theirorder to be taken, while 1 came in 10 minutes after for an online order. I was not greeted or acknowledged and 5 minutes in,the couple left. That should have been a big sign to me because I stood there for over 10 minutes where I might as well havebeen invisible because they didn't bother to take my order or say anything! I asked if It would be faster to place an onlineorder. I was told it was the same amount of time. They should have then let me place an order, but they didn't even bother toeven come over or ask. I should have asked how long it would take, but made my second mistake, which was to place an onlineorder via the app rather than just leave. I placed my order at 3 P.M. and it was promised at 3:09. It's 3:16 right now andthey haven't even started - they just asked me to substitute something else (with no suggestions) since they don't have acaiblend. However, a couple who said they had already had been waiting 48 minutes and had a large order (6 small drinks - 3 typesin split cups) is missing a drink and they needed that person had to decide on a substitute. 1 person who got 2 large drinks isstill standing there for something he's missing. They almost made mine before his because we ordered the same drink, however, Ihad to correct them for the 2nd time because I had to remind them what I wanted for my substitute. They have no idea whoordered what since this is the 5th time they've asked someone what was ordered and 3rd time they almost gave s Read more
Second time here. The first time, on 10/29/2022, the doors were open & no one was there. I waited with 3 other customers & no... one ever came out even after we hollered. This time, employees were there. The menu has changed, Boo!! I ordered an applesomething. It's horrible!! It's tastes like they used an apple flavor additive or extract, same flavor as a apple jollyrancher! Not what I want in a smoothie! Ill never go back. Read more
Place is closed and phone number is not valid. Sign on front says they're on break, but no one ever came back while I was there.
I made a mobile order/purchase. When I went to pick it up no one was there but they claimed to be open online. It?s been 3 days... and I still haven?t heard back about my refund. I try to call the store but their phones aren?t connected. Read more
This is the last Jamba Juice in the area and the AC has not worked all summer. We lost the Jamba at Victoria gardens, and the... one at the mills. Both were prime locations so I don't know how they were not doing good enough to stay. I feel bad for theemployees, they are in a 90° room. (actual temperature). There is no music, just the quiet buzz of refrigerators. They walkaround lethargic as anyone would in that environment. A place that serves juice should be Lively and cold and have a freshfeeling to it. Not hot, quiet and depressing. Read more
We showed up at 930 and the doors were still locked. The employee unlocked the door when we tried to walk in. (They open at 8am)... she was not very friendly and had a black hoodie on with her hood on and just tossed our drinks and other items on the counter.My drink had smoothie all over the the side of it which is fine but there were no napkins available. I just hope they don?t losea lot of business if the doors are locked and lights are off an hour and a half after being open. I usually don?t post but itwas a really awkward and bad experience all around. (Sunday 2/27) Read more
I was passing thru and wanted to stop and get my favorite chunky Strawberry Bowl, it was the worst bowl I ever tasted. Wasn't... made correctly, was watered down, color was off. I should of checked the ratings before I went. Read more
Only one guy working and he was extremely overwhelmed (on a Saturday) and had to keep looking at directions but a roach was... crawling on the floor so I had to cancel my order Read more