Reviews for Häagen-Dazs® Ice Cream Shop in Ontario, CA
I had a bad experience with a guy with long hair that was covering his face and I wanted to tell the manager of this place that... out of all the employees there only 1 showed professionalism, care and proactively resolved my issue , she needa to be promoted,her name is Sarah. Very nice kind and well composed. Read more
THEY DONT POST THE PRICE FOR EACH ITEM. ASK BEFORE U PURCHASE. LADY TRIED TO CHARGE 30$ FOR 2 MOCHA DRINKS(SMALL). LIL SHADY .... SHE SEEMED TO DELETE ALL SORTS OF ITEMS AFTER IT WAS BROUGHT UP. LAUGHED NERVOUSLY N CHANGED THE PRICE DRASTICALLY. Read more
We were shopping in the mall and suddenly saw the Haagen-Dazs finally open since we saw the sign arould two years ago. We've... been checked if it open for few times. So we were excited and made our first purchase here. We found there were some coupon onthe counter when we made the payment.The coupon says we can sigh up the membership and make first purchase then we can get amini corn for free. We confirmed with the 1st staff if we can get it now. She said yes but we need to download the APP. We wentback to the counter after downloaded the APP and signed up. The 2nd staff let us step back and someone coming to check out. Butafter she finished serving the guest. She didn't come back to help us until we ask her again. She can not find the QR code onthe APP and asked the 3rd staff. The 3rd staff also don't know. But finally I found the code by my self when we saw the 1ststaff coming. She also asked us wait because she will help some one to make the payment. After that, She talked with the 2nd andthe 3rd staff. Seems they are all confuse. Then the 1st staff come back and tell me we should show her the code wen we make thepayment, not now. Must be kidding. I told her people stand by the counter to do the download and sign up will take long time andblock the queue. Waste everyone's time include yours. The coupon should be put at enter point but not the exit point to saveeveryone'time if by that way. She said we can use the coupon next time and wen need to redeem after we got enough point. I saidnext time is not first-time purchase and the introduction didn't say we need redeem with point. Also if like that, why did youlet us do it here and wait? She said I don't know, I just work here. I asked "so these coupon are useless, they are rubbish,right"? She said yes. ..................I don't know what I can do any more. They made totally made our happy day darken. Nocourtesy. No profession. No service. Not a real Häagen-D Read more
It isnt my 1st time eating their ice cream but it is my 1st time at this location. I was super stoked about their Dazzler sundae... since there advertisement railed me in honestly its the bomb Read more
I just wanted to say iluv!! the special edition Haagen daz ice cream flavor banana split. Im so disappointed I have not seen it... sold anywhere since. I am so serious about it. And not sure? who to contact. Bring It Back!! Guys is all.. I'm trying to say.Thanxslotts - Niki. Read more
Great customer service! Great variety of items to choose from! Loved banana split!! A++++
What a nice surprise ! The best ice cream is Haagen Dazs and what better for a treat than that. I got an ice cream- cookie... sandwich that the cookies were brownies. The ice cream they put inside was like 1/2 of a pint. A lot of ice cream. It did cost$6.50 but it was totally worth it. Read more
NONE OF THE PRICES ARE POSTED 12$ FOR ONE CONE TWO SCOOP WHAT ON EARTH ???? no ice cream is that good ITS A RIP OFF !!!! AVOID... AT ALL COST . asked for one scoop they force you to buy 2 scoop for the cone EVEN THOUGH IT DOESNT STATE ANYWHERE you need tobuy to scoop . BAD CUSTUMER SERVICE SHADY AND OUTRAGEOUS PRICES . Beyond unhygenic they didnt wear gloves ???? NEVER AGAIN. Longline terrible customer service unfriendly and unwelcoming staff Read more