Reviews for El Pollo Loco in Ontario, CA
I usually like el pollo loco, but my pollo bowl had burned pieces of chicken and not much of it. And they ran out of cilantro. I... went thru the drive thru so I can't really rate the atmosphere Read more
I can tell that the employees are fairly new because they didn't acknowledge people who came up to the register or counter. ... They were busy working hard, but ignoring the customers isn't good. When they did finally come to take our order, the girl wasvery sweet and hospitable. The chicken is always good. We got the 2 person meal. The churros were a little overdone. And therewas hardly any dressing on the side salads. We had to ask for utensils and napkins, again, I think it's because they are newemployees. The tables needed to be cleaned, too. We didn't ask for anything else because of the waiting for them to acknowledgeour presence. Again, they were really hustling to handle everything, so it didn't bother me too much. Will we go back?Definitely. They just need to get the hang of it all and I'm sure they will. ???? Read more
I would give a zero if I could. Please check your order. I just went through the drive thru and ordered a tostada salad and an... avocado burrito. I asked for extra salad dressing and received none. The burrito does not have avocado on it and has so much hotsauce it?s inedible. What a disappointment! Read more
Both 6 meals today Asked for extra salsa, and for some reason they act as if their the ones paying for it Got home and put green... and house salsa all over my food as I usually do! To my surprise my food was ruined Dry cold chicken wasn?t enough but the salsabeing bad!! I?ve been a customer for many years This experience was a low blow, none of the meals purchased where free Read more
Went to Pollo loco. Ordered specifically due to my strict diet program. They were able to make my food as ordered. The place was... cool because it was so hot outside. The workers were friendly and courteous. The cashier was attentive and patient. My oldercousin had questions and undecided what she wanted. We ate indoors. It was clean and there was a worker cleaning right away. Ido recommend this Pollo loco Read more
Pollo loco they really need to improve on the sauces. Classic tostada are not the same with not sauce and dressing. Need to... please to get. Not good. Read more
I was there on the drive thru. When I get to order they says certain things on the menu are not being made (of course what I... wanted) so I settled for a POLLO bowl...well let me tell you, it's not a pollo bowl, its a rice and beans bowl. Verydisappointed ???? I got chicken scraps Read more
Made the mistake of coming here....waited 25mins for a mobile pick up that should have been ready. Guacamole was disgusting..... terrible service and food! Won't be back!! And to top it off we found a bone in one of our burritos!!! Read more