Reviews for Domino's Pizza in Ontario, CA
They must have had a change in management recently. While the people working are friendly, and I hate to fault them, the quoted... wait times have been much longer than quoted the last 3x. I canceled one order because they hadn't even started after 1.5 hours.Thought I would try again tonight. 20 min after the quoted pickup time it was ready. Never was a problem in the past. Not surewhat's different now. Read more
I ordered my pizza around 6 PM. Estimated pick up time was 6:58 PM. Got there to pay, and the cashier confirmed my payment, but... didn?t know where my pizza was. The manager had to help him find it. Come to find out that my order hasn?t even been prepped.They said they would take less than 10 minutes to make my pizza from the time they found out they haven?t even prepped it, butthey couldn?t even accomplish that. This isn?t the first time this has happened either. Last time I?ll ever come here. Read more
This restaurant in Ontario has extremely bad service. It deserves no stars. And they know they are not making their customers... orders on time because they don?t answer the phone. We ordered over an hour ago. The app said it would be delivered 25 minago. The quality check was done 35 min ago. Do you think we are going to get a hot fresh pizza, no! Who ever runs this storeshould be fired! This is the second time this happens! And the last time the so called manager said they were trying anddrivers called out. Do you think I care about that? That?s your job to fix that. You obviously don?t know what you are doing! Read more
Gave try first time took 77 minutes to 85 minutes and trued calling them several time no answer, 2nd time rude customer service.... Tried getting a refund they refused. 2nd time was no better worst I don't understand why they would still be open. I would stickto Pizza Hut or better place that values their customer and time. Tracker timer is off and wrong first stated 15-20minutes thensuddenly 77 minutes to 85 minutes come on Read more
I ordered pizza at 9:30pm and was told it would be 67-77 minutes. I called at 10:30 because my pizza still hadn?t been baked But... was told it should only be 30 minutes more. So when the tracker still hadn?t moved passed prepped at 11:00 pm, I called back andwas told it would be another 30 minutes. So now we are at 2 hours of waiting. So I wait another hour before calling again. I?mtold the food is on its way but according to the tracker it has been idle for 30 minutes. It took the driver 45 to make a 12minute drive. On top of that my food was cold AND I was missing 2 items. They told Me they could give me a discount off my orderbut they would need my card info again and I refused to allow them to charge me again. Ridiculous. I will be calling to complainuntil I get refunded. DO NOT ORDER FROM HERE. Read more
Disappointed at the bad service they have. They take literally hours to get your pizza prepared and on the way. Called twice... after 1 hr and 40 min and they said its on its way to be delivered. Called 20 min later and said they have to drop off somepizzas first. Waited 2 hours for nothing Worst experience ever. Had to cancel and get little caesars for my kids. Read more
Usually I don?t have problems on this store but common????. I order online and get there 10 minutes after the app said it?s... ready . I pay and the cashier tells me it?s not ready . So I said okay I?ll wait no problem. But he didn?t even check if it wasdone so I wait 20 minutes more and ask again and my order was done since I got there . I know because I pay attention to all thepizzas that were waiting to be pick up . . I wasted 20 minutes there, just to find out it was already done since I got there????. I argued what happen and the guy said because it didn?t had my name but when I look at it did have my info. Ugh now myfood is all cold Read more
The pizzas from Domino's should be made consistently. Today my pepperoni pizza has the cheese ON TOP of the pepperoni and other... toppings and I only taste the cheese. I don't understand how most of the time the toppings are on top of the cheese, hence,TOPpings and every now and then a sole employee buries the toppings UNDER the cheese. If I wanted my toppings UNDER the cheese,I'd order from Papa John's!! Read more