Reviews for Cold Stone Creamery in Ontario, CA
Waited In line, I was the 3rd person that came in. And I know some people have a hard time making up their mind, so it takes... longer. There was 2 young ladies at the front.. One was making ice cream, and the other was was just at the register. What itlooked like to me, that the employee at the register, can't mix the icecream. That doesn't look good when you have severalpeople in line waiting. Now it was my turn, but the gal that was making the ice cream. Had a phone call She said I will be rightwith you. So that took a few minutes. Waited about 10 minutes or so. But I felt it was taking to long. I Wound upleaving. Bottom line, it doesn't look good when A employee is just standing up there not doing anything. Cross training is agood idea. Plus of course ice cream goes up in price too. I can buy half gallon for 5 bucks or less. And be just as happy. Read more
My kids love this location They are fast and on top of the orders you are in out fats and girls are super friendly Eastville... location is closer to me but I rather drive a little more for the awesome service Read more
As much i like their icecream specially the cheesecake but i wanted my ice cream in a cup with a cone...i just got the cup no... cone very dissapointed...maybe cold stone can train the workers to pay more attention to the customers instead of just trying tofinish their job.. Read more
I love school stone creamery, their ice cream is very rich and if you're not careful it will add to your waistline lol. My... experience is always pleasant when visiting this ice cream parlor. Read more
Very clean, the staff was very nice, very chatty though I was waiting for a while while the girl chatted with some customers her... age about finally being seniors. Lol. Cute, but I got impatient. And as she took my order she was still paying attention to themto the point where she asked me 3 xs what it was I had ordered. AMD I only ordered one item. ???????? the ice cream waswonderful, Read more
THIS IS THE WORST Cold stone ever!! I went a few times and the first experience was 2 girls working and they literally took 45... minutes to serve us, with only one guy in front of me. People were so upset that night. Unprofessional employees, and justcheck out this bathroom and you can tell if my story is real or not. Soap dispenser broken and no soap inside, paper toweldispenser broken, no toilet paper holder. And the walls are completely covered in writing. How do the employees wash their handsafter using the bathroom ?? Disgusting !!!! Read more
The girls that served me were incredibly rude and did not understand. They also WAY over charged me for what I ordered and it... was not even good. You can't tell when someone enjoys their job versus when they have to put up with their job and they did notseem very cheerful. I went to the one in Upland which is much cleaner and the customers are incredibly sweet and caring. I alsoasked if they knew how to make their shake a malted shake to which they had no idea what Malted milk was and looked veryconfused and had to ask the manager who also did not know. The people in Upland at least knew what a malt was and politely saidthey could not make it compared to the people here who were very rude about it. Never going to this location again Read more
Lovely staff and great customer service. Thank you