Reviews for Scooter's Coffee in Omaha, NE
I had ordered three drinks for my moms birthday and the lady?s there did not make it worth it, only one was made correct and... that was the iced tea. I asked for a coconut and caramel sauce cold brew and they gave me a mocha with 8 pumps, it was justgross. For my other drink, they made it hot first, which would be no big deal if we didn?t have to wait 10 minutes. When it wasmade iced the foam was so bland it and it melted before I even got the cup. I just spit out a bean from the iced chai, superdisappointed in the crew, not worth the wait if I could rate 0 starts I would. Read more
I have a fall twist on my pumpkin spice drinks and they always accommodate me. Friendliest and most 'got-it-right' Scooters in... town. Read more
Good coffee but the Sunday staff at this location we're aloof and couldn't be bothered by a customer. 5 young women working who... were so absorbed in their personal discussion that even when I finally called out at the front counter I was told to wait andthey'd get to me. So poor of a customer experience ???? Read more
Love Scooters, not this location due to issues too many times including charging me not once but twice in the same transaction... for an order that wasnt mine which I had to go in to get fixed. 3 out of 5 stars since not all my times there the past 10 yearsas a customer are bad, but more than once takes away my 5 star experience. Their district manager is great, had to speak to himonce for another issue. Read more
DO NOT GO TO THIS LOCATION!! THEY ARE THE WORST!!!!!!!There were 4 Baristas on Duty and NONE of them knew what they were doing!... I ordered 2 drinks- Carmelicious- fat free-no caramel Drizzle or whip cream, and make with only one pump of caramel not full 4.When I received the drink, it had whip cream, caramel sauce and it was extremely sweet. As I drove away, I was not okay withthe drink, so I pulled back up and asked the Barista that it was wrong and if they could fix it. I had the Drinks I was going toreturn for replacement. They did not take the drink and I understand their policy but they refused to remake it and did not wantto issue a refund! All I wanted was to make the drink right. The Baristas had so much attitude and said that that was what Iordered. I had 3 people in the car, I know what I ordered and i was very specific about it. She was concerned about theinventory but that is not my problem, It is theirs for making it wrong the first time! She called the manager and the managerrefused to fix it as well as the Owner. I waited at the window for about 1.5 hours and They refused to give me a refund orremake the drink. The barista was told by the owner to call the police so I waited for them to arrive because she said they wereon their way so I waited for their arrival. The police did not file a report but I did against that location. This is verydisturbing to deal with for anyone over a small drink but they should not have to treat anyone that badly. There are bettercoffee shops out here, This one is the ABSOLUTE WORST!! Read more
I ordered on the app before leaving home yet the latte wasn?t done. I was added to the end of the queue making me wait more time... then if I had gone thru the drive thru. I prefer the process Starbucks has when ordering from their app. Read more
They used to be really good. But I went there recently and got an everything bagel. The first time I got it, it was still frozen... in the middle. They remade it for me and the second time it was so over cooked that the bagel was solid. There is literally aset timer for the everything bagel that cooks it perfectly. I am not understanding why it was frozen the first time and thenburnt up the next. I won't be back to this location. I was extremely dissapointed. Read more
This is the only location where I've had an issue with the baristas. Always on their phones, or too busy talking to eachother to... fill out orders. Every time I have to remind them to complete my order, as they only half fulfill it, goofing off witheachother. Great drinks, awful service. Read more