Reviews for McAlister's Deli in Olive Branch, MS

The manager was immaturly making a joke and laughing when I called in for my delivery order to tell them I'm allergic to wheat.... They told me that there is bread on the surface and that's the surface where my gluten free sandwich would be made. I informedher I'd lose consciousness if I consume any gluten filled bread. She said ok. Well I get my order and the sandwich that said "nopickle" clearly has pickle (picture included). The pecanberry salad is supposed to have grilled chicken. My order arrived.Pickles were in the tray with my "no pickle" sandwich. The pecanberry salad was missing the chicken. I tried to tell her everytime she stated that my sandwich didn't have pickles that indeed it had pickles. She just wasn't open to hearing me. Every timeI began to inform her she cut me off. The bag did not contain any napkins. I called back in and told the girl that the salad wasmissing the grilled chicken. The girl on the phone argued with me and told me it was added to the salad. I offered to send her apicture of the salad and she denied my offer. Her sas tone attitude tone copped an attitude and told me that they would justrefund the order. I rebuttalled and asked if they would just bring some grilled chicken. With the sas attitude tone in hermouth, she stated, "DIDN'T I JUST SAY SHE IS GOING TO REFUND YOUR MONEY!" Idk what her mother did or didn't do raising her butmy own kid sure would have been smacked across the face talking to an adult the way this girl was speaking to me. I make a 6figure income. I wasn't trying to get a free meal. I can afford food. I just wanted the meal correctly. That was an extremelyrude experience with all three employees I spoke with at this location. I like the food when it is made correctly. Thosedisrespectful kids being disgusting humans are what ruined this location. As you can see.... no chicken on the salad and clearlyvisible pickles in the sandwich tray. Read more

Addison Benge is the most kind hearted hardest working person I?ve ever met in my life and I?m BEYOND adamant that they need to... get a raise. When I went there she was the only person doing her job and went out of her way to help me and apologize for thewait. The best worker here. Read more

Addison Benge Was the most positive worker I have met there she was so helpful to me and she made sure my order got out fast. It... didn?t take long before I had my food and when I got home it was all correct. That girl definitely helped me out, ask forAddison next time you go in there!! She deserves a raise for her patience. Read more

I've dined in and with this location for several years now but this was nowhere near the service and experience that I've gotten... before. The restaurant was dingy looking and food and dishes were everywhere, even outside. My sandwich was plentiful but dry.My side of potato salad was only half of a portion. The staff was all new to me, including the manager and I was trulydisappointed with how they've let things go down. Maybe the day shift is better ???? Read more

????Good food. Young woman was new but another employee helped too. Besides our meal being good, he ended up giving us a free... cookie and brownie so we could go home and make ourselves a brookie because they were out of them.???? Big smile. Definitely areturn visit place! Atmosphere is very pleasant. Nice decorations. Ok ???? bathroom cleanliness. Read more

I have been to the southhaven and Winchester in Memphis location twice and I always get the same thing. I though have learned to... have them hit the extra onions button 3 times and no cucumber with horseradish sauce which is so very tasty. I don't typicallylike potato salad but theirs is most tasty. I have noticed they fall behind at lunch here and the Winchester location, but theyare very nice. I got my roommate the nachos, which she enjoys most for sure. Read more

The food was fresh and delicious. The food presentation was on par. The teas were freshly brewed - sweetened and unsweetened.... Restaurant is clean and modernly decorated. Staff was accommodating and friendly. Read more

I placed an online order last night at approximately 6:55. I was told the estimated pick up time would be 7:15. I arrived at... 7:25-7:30. The order was still not ready and there were no meals in the pick up box. There were others waiting as well.Customers there to dine inside left because they were never greeted. I was asked my name multiple times and told them theestimated pick up time but they never responded. Finally around 8 PM I asked for a manager. She asked me for my name again. Shehad already asked previously but I wasn?t aware she was a manager. She then told me that ?to be honest? she forgot about meearlier. Then she told me the food I wanted was unavailable because they were out of wraps. She replaced both of my wraps withother sandwiches of my choosing. I chose a club and the memphian. I got home at approximately 8:35. There was a half eatentortilla chip in my sandwich. I attached a picture of the chip. I called the CEO of Southern Rock Restaurants. David Blackburn,who is the franchisee, but there was no answer and the voicemail inbox was full. The customer service at this location ishorrid. The food has obviously taken a turn for the worse. Others that were waiting for their pickups were door dashers thatwere having to talk to mad customers of their own and even cancel orders. The location was out of wraps but didn?t tell me untilafter I had been there an hour. They told another customer they were out of bread bowls after she had waited nearly 30 minutesbut she was so mad that she just left with what she had. The location needs to be fixed badly and until it?s revamped, i highlysuggest going to one of the many other and better choices in the immediate area. Read more